El Fenn Hotel, Restaurant and Rooftop Bar

Hi David, Thanks so much for taking the time to review. So glad you liked our relaxed vibe and found plenty of places to chill out. We'd love to welcome you again. Happy Travels.

Dear Saskia, What a lovely review, so delighted to read your kind words. It's the attention to detail that is so important to us and we are pleased you got to experience so much of the hotel. We hope to see you again for another stay.

Hello, and thanks so much for your review. We are pleased that you loved the date martini, it's one of our favourites. We are working hard on the restaurant and hope that you will visit us again so that we can provide you with a dining experience that you would expect from El Fenn, with great food and superb service. We hope to see you again soon.

Dear Ivor, Thank you for such a detailed review, your kind words about our staff are gratefully received. We are delighted that El Fenn lived up to what you saw on the television. We often make our bathrooms dark and sultry for maximum relaxation but do understand that some like it brighter.

Thank you for your review. Whilst we don't accept reservations on the roof terrace we have to give priority to residents when the hotel is full so that they are able to have a table at the bar, pool and restaurant. It is not our intention to cause disappointment but sadly we do sometimes have to limit numbers. We hope that you will come again and pleased that you experienced good service.

You must return! Come for dinner next time, we'd love to see you.

Hi Oscar, Thanks very much for your review. Glad you enjoyed your time with us.

Thank you for your review and glad you got to experience the many different areas and moods within El Fenn. We hope you found your own favourite spot.

Dear Sasha,

We will, one thousand percent, be looking forward to seeing you again. El Fenn is obviously a very different experience to that of a larger luxury hotel and for all those looking for a more authentic Moroccan experience, that's exactly what we try to provide and delighted that you could feel how different it is. We are so lucky to have an amazing front desk team, their in depth knowledge and personal recommendations ensure you will always have a great time outside of the hotel too.

Looking forward to seeing you again.

Hello and thank you for taking the time to review the restaurant. As you will have read from our email communication we are very sorry that you have had a bad experience at El Fenn. Our produce goes through the most stringent checks for freshness and quality and we have not had anyone else report any symptons having eaten scallops during the same time period as you. Your sickness may have been from something else you ate during the day. We understand it is not a pleasant thing to experience and hope that you are feeling better. We would love to welcome you back and we will make sure that you have a wonderful experience the next time you are with us.

Dear Nursat, Congratulations on your wedding. We are delighted that you chose to celebrate with us and it was wonderful to host you and your loved ones on such a special occassion. Your kind words will be passed amongst the team. We like to think that our guests become part of our extended family and we really hope that you will return to have more fun times in Marrakech. See you soon.

Dear Amira, Great to read your review and so pleased you got to experience our top recommendations. We are incredibly lucky to have Hanan, she is very special and is the perfect guide to ensure you get to see the very best of the medina and beyond. We hope you will come back again for the third time, whether to explore further or just to relax in our calm oasis above the medina.

See you soon we hope.

Thanks Ben for taking the time to review the roof terrace. Hope you get the chance to come again and we can rustle up a few new cocktail recipes for you. Lovely to know our mixologists are appreciated.

Thanks for taking the time to review.

Dear Emily, We are very sorry to not have been able to accomodate you this weekend. It has been very busy and we want to make sure that people visiting have the best time with the best levels of service experienced. This does mean that sometimes, in really busy periods we have to close entrance to non-residents. As we allow people to turn up without reservation to the bar it is always difficult to predict when capacity will be reached and unfortunately over the weekend we had an influx of guests from opening at midday. So so sorry that you had a long walk to get to us without reward at the end. We hope that you might be able to come again.

Thanks Kerstin, we appreciate your feedback.

I'm so sorry you experienced a mix up with timings. I do hope it was a 50th to remember and that we can welcome you back again.

I'm so sorry the food was not to your taste.

Hi Emma, Thanks so much for a great review. The day passes are a relatively new addition to our offerings for guests and so glad you got to enjoy a full day with us. It's a brilliant way to get to know the hotel - perhaps you might like to come and stay longer next time ;) We'd love to see you again.

Dear Justine, Thanks for your review. Pleased to hear that you liked your room and the rooftop. We will of course pass your comments back to the restaurant about the breakfast, we are sorry to hear that your experience wasn't satisfactory.