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El Fenn Hotel, Restaurant and Rooftop Bar

4-star hotel
Derb Moulay Abdullah Ben Hezzian, 2, Marrakesh 4000005244-41210
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754 reviews
Ornate rooms in a luxe riad featuring a spa, 2 courtyard pools & a roof terrace with a plunge pool.

8 top things to know

Guests praised the rooms
Amazing atmosphere, beautiful rooms.
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Walking distance to Cyber Park and Les Jardins de La Koutoubia
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Guests mentioned "the sunset" 11 times
We didn't stay here but we had a cocktail at sundown. The roof terrace is absolutely incredible, with great cocktails ...
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Guests praised the views
Come here if you’re looking for a good Koutoubia view
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The hotel has a boutique store
Store is nice and very nice items.
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One of the few hotels in the area with a hot tub
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One of the few hotels in the area with a sauna
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Location summary

Neighborhood: Medina
Excellent for visitors
Colorful area of cobbled alleys with spice & textile souks, Bahia Palace & tranquil courtyards.
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Le Tobsil
Restaurant
22 sec
Ksar Essaoussan
Moroccan restaurant
49 sec
Gastro Mk at Maison
Restaurant
27 sec
Fouquet's Marrakech
Restaurant
2 min
KABANA ROOFTOP FOOD & COCKTAILS
Restaurant
2 min
Narwama
Moroccan restaurant
2 min
Ma Maison
Italian restaurant
4 min
Cuisine De Terroir
Restaurant
4 min
Dar Cherifa
Moroccan restaurant
2 min
Cafe Chez Zaza
Restaurant
3 min
Marrakesh Menara Airport
Taxi
17 min
Transit
23 min
Koutoubia
Walking
6 min
Ph Koutoubia
Walking
58 sec
Sidi Mimoun Region
Walking
12 min
Jamaa El Fna
Walking
5 min
Sidi Mimoun
Walking
11 min

Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more
4.3

People often mention

Bar
Mentioned in 91 Google reviews
23% unfavorable66% positive
Food
Mentioned in 88 Google reviews
19% unfavorable73% positive
Wellness
Mentioned in 5 Google reviews
20% unfavorable60% positive
Service
Mentioned in 135 Google reviews
28% unfavorable66% positive
Atmosphere
Mentioned in 41 Google reviews
7% unfavorable88% positive
Amenities
Mentioned in 31 Google reviews
10% unfavorable87% positive
Couples
Mentioned in 8 Google reviews
38% unfavorable62% positive
Property
Mentioned in 105 Google reviews
8% unfavorable87% positive
Nature
Mentioned in 12 Google reviews
0% unfavorable100% positive
Fitness
Mentioned in 17 Google reviews
12% unfavorable76% positive
Pool
Mentioned in 8 Google reviews
0% unfavorable88% positive
Nightlife
Mentioned in 5 Google reviews
40% unfavorable60% positive
Sleep
Mentioned in 10 Google reviews
20% unfavorable70% positive
Location
Mentioned in 28 Google reviews
11% unfavorable86% positive
Breakfast
Mentioned in 21 Google reviews
19% unfavorable76% positive
Family
Mentioned in 5 Google reviews
20% unfavorable80% positive
Restaurant
Mentioned in 10 Google reviews
0% unfavorable100% positive
Cleanliness
Mentioned in 7 Google reviews
43% unfavorable57% positive

Photos

Exterior
Food & Drink
Amenities
Bedroom

About this hotel

This ultra-chic riad hotel is a 7-minute walk from Jemaa el-Fnaa square and 2 km from Majorelle Garden.

Check-in time: 2:00 PM
Check-out time: 12:00 PM

Popular amenities

  • Pool
  • Spa
  • Breakfastfree
  • Wi-Fifree

Featured in

 El Fenn
Winter in Marrakech
One of our most asked questions, we tell you everything you need to know about winter in Marrakech - weather, what to wear, what to do.
Sep 15, 2022
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Web results
 https://el-fenn.com › food-and-drink
FOOD & DRINK | El Fenn Hotel, Restaurant and Rooftop Bar
El Fenn boasts the best rooftop restaurant and bar in Marrakech. With views across the Medina, and the coolest cocktail bar in town- BOOK YOUR TABLE.
 https://el-fenn.com › rooftop-bar
ROOFTOP BAR - Best cocktail bar with a view of medina
Visit the best rooftop bar in Marrakech, open daily for cocktails. ... For restaurant reservations please email restaurant@el-fenn.com or call ++212 524 442 ...
 https://el-fenn.com
HOME | El Fenn Hotel, Restaurant and Rooftop Bar in ...
El Fenn, a luxury hotel in the heart of the medina, Marrakech. With a rooftop restaurant and bar, 3 pools and a spa, it's an authentic Moroccan experience ...

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Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more
Rooms4.3Location4.9Service4.1

Reviews

People often mention

Bar
Mentioned in 91 Google reviews
23% unfavorable66% positive
Food
Mentioned in 88 Google reviews
19% unfavorable73% positive
Wellness
Mentioned in 5 Google reviews
20% unfavorable60% positive
Service
Mentioned in 135 Google reviews
28% unfavorable66% positive
Atmosphere
Mentioned in 41 Google reviews
7% unfavorable88% positive
Amenities
Mentioned in 31 Google reviews
10% unfavorable87% positive
Couples
Mentioned in 8 Google reviews
38% unfavorable62% positive
Property
Mentioned in 105 Google reviews
8% unfavorable87% positive
Nature
Mentioned in 12 Google reviews
0% unfavorable100% positive
Fitness
Mentioned in 17 Google reviews
12% unfavorable76% positive
Pool
Mentioned in 8 Google reviews
0% unfavorable88% positive
Nightlife
Mentioned in 5 Google reviews
40% unfavorable60% positive
Sleep
Mentioned in 10 Google reviews
20% unfavorable70% positive
Location
Mentioned in 28 Google reviews
11% unfavorable86% positive
Breakfast
Mentioned in 21 Google reviews
19% unfavorable76% positive
Family
Mentioned in 5 Google reviews
20% unfavorable80% positive
Restaurant
Mentioned in 10 Google reviews
0% unfavorable100% positive
Cleanliness
Mentioned in 7 Google reviews
43% unfavorable57% positive
David Holdcroft5 months ago on Google
5/5
Wonderful El Fenn Marrakech - such a great place and a really relaxed vibe to escape the hustle and bustle outside the walls. It’s like a home away from home. …
Wonderful El Fenn Marrakech - such a great place and a really relaxed vibe to escape the hustle and bustle outside the walls. It’s like a home away from home.
Amazing staff, no locks on the doors, many places to hideaway and chill by one of the many pools or bars. Simply great!
Restaurant food was amazing at dinner, breakfast included is ordered and freshly cooked. Poolside bar and also a separate rooftop bar with great views.
Response from the owner4 months ago

Hi David, Thanks so much for taking the time to review. So glad you liked our relaxed vibe and found plenty of places to chill out. We'd love to welcome you again. Happy Travels.

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Saskia Pattersona month ago on Google
5/5
Lovely staff for whom nothing was too much trouble.
We stay for 3 nights and the room was impeccable. Great attention to detail and beautifully decorated not to mention very clean. So many spaces within the …
Lovely staff for whom nothing was too much trouble.
We stay for 3 nights and the room was impeccable. Great attention to detail and beautifully decorated not to mention very clean. So many spaces within the walls to explore. Dinner, lunch, cocktails, all to be recommended. A memorable experience in an oasis of calm in one of the world’s most chaotic cities.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 weeks ago

Dear Saskia, What a lovely review, so delighted to read your kind words. It's the attention to detail that is so important to us and we are pleased you got to experience so much of the hotel. We hope to see you again for another stay.

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Goldie Ga month ago on Google
3/5
I had a lovely late afternoon, relaxing by the bar. Bar staff were fabulous, cocktails were great - tasty Moroccan twists on some favorites. Especially the date martini, highly recommend! Sunset, out of this world. Unfortunately, I should …
I had a lovely late afternoon, relaxing by the bar. Bar staff were fabulous, cocktails were great - tasty Moroccan twists on some favorites. Especially the date martini, highly recommend! Sunset, out of this world. Unfortunately, I should have left after sunset, as I would left 5 stars. But, I moved to the restaurant for dinner, which was underwhelming, dishes you could get in any French bistro, or standard restaurant. I took the waitresses advice and had the fish for my main, and scallop entree. As I said, underwhelming. I didn’t take any photos of my food, but I did of the dirty candle holder on the table. Service was just ok. Go for the bar, and then hit one of the MANY great places to eat in Marrakesh.
Response from the owner3 weeks ago

Hello, and thanks so much for your review. We are pleased that you loved the date martini, it's one of our favourites. We are working hard on the restaurant and hope that you will visit us again so that we can provide you with a dining experience that you would expect from El Fenn, with great food and superb service. We hope to see you again soon.

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Marco Roncato4 days ago on Google
5/5
Went there for a drink after a day in the Medina. It was a great surprise to see how beautiful the rooftop of El Fenn is! Great cocktails, super nice seating area and vibes, music and a stunning view. Definitely recommended!
Trip typeVacation
Ivor Comment3 months ago on Google
4/5
We booked this Riyadh after seeing it on the BBC show “Remarkable Places to Eat” where the presenters went to the hotel for the breakfast served there. This is without doubt a very beautiful, smartly designed and well maintained hotel. Our …
We booked this Riyadh after seeing it on the BBC show “Remarkable Places to Eat” where the presenters went to the hotel for the breakfast served there. This is without doubt a very beautiful, smartly designed and well maintained hotel. Our room on the ground floor opening onto a beautiful courtyard was gorgeous (I think it was number 3). The only, small criticism I have of the room was that the bathroom was a little dark and when using the monsoon shower, it was impossible to not flood the bathroom floor. We felt sorry for the cleaners having to mop it up every day! The thing that stands out most about this hotel is the service. All of the staff are superb. Nothing is too much trouble, nothing. When I got a little ill towards the end of our stay with a stomach bug, they really looked after me. They even gave us a free room in the annexe so we could relax, as our flight was quite late in the day. That’s just good service. All areas of the hotel are beautiful. The rooftop bar is very popular in the evening.
Breakfast is a great experience and the food served at that point of the day is excellent. Sadly, we didn’t find the lunch or dinner options as good and did have one very poor experience at dinner. We didn’t want to complain as the staff are just so nice. Overall, we think that Marrakech will probably appeal to the younger generation, or the 35-45 year old hippy types with plenty of money more than it does to the older generation like us. For us, it was something on the bucket list, as was the balloon ride over the Atlas Mountains, but we won’t be returning to Marrakech. If you do want to go there, then this hotel is a fantastic choice.
We’d like to thank the fabulous staff for making our stay in the hotel so enjoyable.
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location3.0
Response from the owner3 months ago

Dear Ivor, Thank you for such a detailed review, your kind words about our staff are gratefully received. We are delighted that El Fenn lived up to what you saw on the television. We often make our bathrooms dark and sultry for maximum relaxation but do understand that some like it brighter.

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Rachele Degrassi5 months ago on Google
3/5
I’m so very sorry to give this wonderful place only 3 stars but I think the service always take the major part of any evaluation
I tried to book this place in advance and they answered me no booking was needed …
I’m so very sorry to give this wonderful place only 3 stars but I think the service always take the major part of any evaluation
I tried to book this place in advance and they answered me no booking was needed for the rooftop without saying in that specific day it was going to be closed for a private event
So we went there and of course we couldn’t reach the terrace
We came back a few days later (on a Tuesday) and as we arrived the girl at the entrance told us it was fully booked, then I told her I tried to book in advance and then she changed saying it was just full
I showed her the email and after a few minutes she let us in
When we arrived on the terrace it was almost EMPTY !!
She’s been very rude for no reason as there was plenty of space for 2
Anyway we stayed there for a few drinks and enjoyed a lot the magnificent view of Koutoubia Mosque
The food wasn’t this great but we actually order just some appetizers
Great service on the terrace
Response from the owner5 months ago

Thank you for your review. Whilst we don't accept reservations on the roof terrace we have to give priority to residents when the hotel is full so that they are able to have a table at the bar, pool and restaurant. It is not our intention to cause disappointment but sadly we do sometimes have to limit numbers. We hope that you will come again and pleased that you experienced good service.

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Magnus Rashid4 months ago on Google
5/5
Came here for drinks with a few friends.
All alcohol in the old city is “expensive” (comparable to many Western European …
Came here for drinks with a few friends.
All alcohol in the old city is “expensive” (comparable to many Western European countries), but it felt very fair for the ambiance. A cocktail was about 120DH and a beer about 80DH.
Would love to return and try dinner as it looked very yummy.
Response from the owner4 months ago

You must return! Come for dinner next time, we'd love to see you.

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Oscar Panizzon4 months ago on Google
4/5
Great place and space with a shop at the ground floor and a roof bar/ restaurant..
Very friendly and attentive staff ...or at least with us. …
Great place and space with a shop at the ground floor and a roof bar/ restaurant..
Very friendly and attentive staff ...or at least with us.
Great view of the city and its location is very central, closed to the market area and other tourists attractions.
Definetly worth at least a drink on the roof bar at sunset...💥💯
Rooms4.0
Service5.0
Location5.0
Response from the owner4 months ago

Hi Oscar, Thanks very much for your review. Glad you enjoyed your time with us.

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Susana month ago on Google
5/5
Came to El Fenn for lunch and drinks several time during our stay in Marrakech and would highly recommend. The drinks were amazing, the view and vibe is perfect, but what is best about El Fenn is the impeccable and friendly service. Will love to stay at the hotel next time I'm in Marrakech!
Trip typeFriends
Service5.0
Location5.0
Response from the owner3 weeks ago

Dear Susan, So great that you got to experience a couple of times whilst here in Marrakech and absolutely, you must come back to stay next time.

Thomas Baumgartner3 months ago on Google
5/5
Stay here and you probably don‘t want go leave anymore. Away from the hustle and bustle of Marrakech‘s streets, El Fenn is an oasis that is a destination in its own. Multiple pools and areas give each part of El Fenn a distinctive vibe …
Stay here and you probably don‘t want go leave anymore. Away from the hustle and bustle of Marrakech‘s streets, El Fenn is an oasis that is a destination in its own. Multiple pools and areas give each part of El Fenn a distinctive vibe where everyone finds his or her favorite spot. The cheaper rooms are on the smaller side, but still wonderfully decorated. I found the treatments a bit too expensive for what was offered and also too „soft“, so might be better to look for one of the numerous opportunities outside.
Response from the owner2 months ago

Thank you for your review and glad you got to experience the many different areas and moods within El Fenn. We hope you found your own favourite spot.

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Sasha Arijanto2 months ago on Google
5/5
Best hotel I’ve ever stayed at!!
I genuinely cannot say enough good things about El Fenn. The only things that …
Best hotel I’ve ever stayed at!!
I genuinely cannot say enough good things about El Fenn. The only things that come close are luxury retreads in Bali. From the moment I booked until after I left it was a top notch luxe experience. The facilities are gorgeous and feel infused with the local culture. We were choosing between here and the four seasons and I’m so happy we chose the El fenn! It feels more authentic and local versus a luxurious but generic hotel chain.
The breakfast lunch dinner cocktails and poolside fare was amazing. Did I mention there’s 3 pools? Incredible hammam and when we wanted to venture out, the front desk arranged transportation, tour guides, even bought tickets in advance for us!
I will one thousand percent be returning!
Response from the ownera month ago

Dear Sasha,

We will, one thousand percent, be looking forward to seeing you again. El Fenn is obviously a very different experience to that of a larger luxury hotel and for all those looking for a more authentic Moroccan experience, that's exactly what we try to provide and delighted that you could feel how different it is. We are so lucky to have an amazing front desk team, their in depth knowledge and personal recommendations ensure you will always have a great time outside of the hotel too.

Looking forward to seeing you again.

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David Langford4 months ago on Google
3/5
Beautiful Hotel, but feels a little like the Branson experience. Everything was nice, but nothing amazing, unfortunately it was all the tiny things that let down such a beautiful hotel. My suggestion, implement a feedback process and many of the small things could be easily fixed!!
Response from the owner4 months ago

Dear David,

Thanks for getting in touch. We welcome feedback and are keen to hear more from you. If you do have the time to write to us we would really appreciate it so that we can respond personally. Please could you get in touch with our manager, using the email contact@el-fenn.com

Thanks so much

El Fenn

dimitre roudarski4 months ago on Google
3/5
Went over for a cocktail in the evening and to enjoy the view. The cocktail looked good but was the worse tasting one I’ve ever had. Not sure if the barman forgot some of the ingredients….
Response from the owner4 months ago

We are sorry to hear that your cocktail was not to your liking. This sounds very unusual as our mixologists are very carefully trained and well known for their fantastic creations. We hope on your next visit you speak to our team who would love to offer you advice and create a special drink to your liking.

H R5 months ago on Google
1/5
This place was on my bucket list for a long time. My experience was not like how the place is portrayed on Conde Nast Traveller or on their social media.
Firstly I got food poisoning from my dinner here on 26 May 2022. The scallops …
This place was on my bucket list for a long time. My experience was not like how the place is portrayed on Conde Nast Traveller or on their social media.
Firstly I got food poisoning from my dinner here on 26 May 2022. The scallops there were not right. That’s the first red flag. But before the food poisoning I want to detail about the over all experiences because maybe I was just unlucky and they served uncooked scallop or just bad scallops and the chef didn’t realise.
The ambience, decor and style definitely is beautiful but the hospitality lacks in warmth. There is no feeling of welcoming, specially considering that Morocco is know for their great hospitality.
The entree was okay (lol apart from the food poisoning) but the mains were fantastic. The lamb and sea bass were great. The date orange icecream is really delicious.
Overall for the experience, price and the food poisoning, I had to settle on 1 star. I would maybe give it another chance if ratings improved on their hospitality. Just an honest review.
Ps. Just personal opinion, the interior of the hotel is far prettier than the rooftop based off Instagram.
Response from the owner5 months ago

Hello and thank you for taking the time to review the restaurant. As you will have read from our email communication we are very sorry that you have had a bad experience at El Fenn. Our produce goes through the most stringent checks for freshness and quality and we have not had anyone else report any symptons having eaten scallops during the same time period as you. Your sickness may have been from something else you ate during the day. We understand it is not a pleasant thing to experience and hope that you are feeling better. We would love to welcome you back and we will make sure that you have a wonderful experience the next time you are with us.

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N Jarvis2 weeks ago on Google
1/5
Three nights and couldn’t wait to leave. The room was under the bar, shower was flooding, poor light in the room. Breakfast was served by fantastic staff but the uniforms were dirty and torn the cushions we were sitting on were dirty ( very dirty with stains).. dinner was late and cold… sorry, not much to say..
Nusrat Shaikh4 weeks ago on Google
5/5
I wouldn't know where to being about this colorful & charming hotel. We came to El Fenn and were greeted by Taha, who was so helpful & kind throughout our stay. We came for a wedding being held here, which was so easily planned from across …
I wouldn't know where to being about this colorful & charming hotel. We came to El Fenn and were greeted by Taha, who was so helpful & kind throughout our stay. We came for a wedding being held here, which was so easily planned from across the world with their amazing event coordinator Qamar. She knocked it out of the park, the wedding was amazing, our guests loved everything! The food was 10/10, and the service was unbeatable. From the servers to the chefs, attention to detail and efficiency was perfect. As for the rest of our stay, WOW! Everyone from the front desk (Noah & Yassin), to our breakfast server (Fauzi), the lovely Insaam & extremely helpful Halim at the boutique, were all just fantastic. Everyone was so sweet, helpful, and were all constantly ready to help and accommodate us & our other guests. I highly recommend El Fenn to people who are coming to explore this beautiful city & morrocan culture. It is in the perfect location for all the sites & shopping, and have the best rooftop for more casual fun nights with delicious food and a great atmosphere. We can not wait to return next year!!
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner3 weeks ago

Dear Nursat, Congratulations on your wedding. We are delighted that you chose to celebrate with us and it was wonderful to host you and your loved ones on such a special occassion. Your kind words will be passed amongst the team. We like to think that our guests become part of our extended family and we really hope that you will return to have more fun times in Marrakech. See you soon.

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mike powell4 days ago on Google
4/5
Stopped here for a drink at the lovely rooftop bar, you can barely hear the busy street below..
For sure the best panoramic view of the Koutoubia you'll find if you want a licensed bar.
Amiraa month ago on Google
5/5
100% recommend this stunning respite in the heart of Marrakech’s old city to all visiting for the first or tenth time. I’ve stayed twice and both times felt welcomed and enveloped by El Fenn’s inspiring space and its incredibly hospitable …
100% recommend this stunning respite in the heart of Marrakech’s old city to all visiting for the first or tenth time. I’ve stayed twice and both times felt welcomed and enveloped by El Fenn’s inspiring space and its incredibly hospitable team. Highly recommend leveraging their recommendations for places to eat and explore — with a very special mention to their one and only female guide Hanan Choquir who is the absolute best! Warm, funny and knows all the best spots to visit and shop. Can’t wait to go back!
Response from the owner3 weeks ago

Dear Amira, Great to read your review and so pleased you got to experience our top recommendations. We are incredibly lucky to have Hanan, she is very special and is the perfect guide to ensure you get to see the very best of the medina and beyond. We hope you will come back again for the third time, whether to explore further or just to relax in our calm oasis above the medina.

See you soon we hope.

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jane lea4 months ago on Google
5/5
I visited the rooftop for the afternoon with my partner. (You don’t have to be a hire guest to visit) I had a virgin colada and a raspberry mojito both were amazing! This place is truely beautiful and the service second to none.
Response from the owner4 months ago

Dear Jane, so pleased you had a great time on the rooftop, you must come again and stay for longer next time.

Maksud Chowdhury2 months ago on Google
5/5
Great place to visit. You can just go for breakfast, lunch, dinner or just for drinks. Service is great. Great view and atmosphere 👌. We loved this place. I will recommend to anyone
Service5.0
Location5.0
Response from the owner2 months ago

Thank you so much for your review, we hope to see you again.

Matteo Stefanelli3 weeks ago on Google
4/5
The restaurant is really nice in terms of furniture, colors and services. The food quality is good but I found it not so special.
Trip typeVacation · Friends
Service4.0
Location4.0
Response from the owner3 weeks ago

Thank you

Ana Carrion Lopeza month ago on Google
5/5
The staff of the restaurant was really nice, all of them. the food was good, and the rooftoop is a good place to relax a bit in marrakech.
Response from the owner3 weeks ago

Dear Ana, Thanks so much for your kind review. We are glad you found the calm El Fenn oasis to relax in whilst in the medina. We hope to see you again.

Ben Rush8 months ago on Google
5/5
Trendy, conveniently situated hotel with a large and upscale roof terrace, which includes a bar, swimming pool and restaurant. There is separate street-level access to the roof terrace for non hotel customers. Plenty of comfortable seating …
Trendy, conveniently situated hotel with a large and upscale roof terrace, which includes a bar, swimming pool and restaurant. There is separate street-level access to the roof terrace for non hotel customers. Plenty of comfortable seating around the bar and pool area. The staff are friendly and professional, but the highlight has to be their cocktails - expensive even given the local alcohol taxes but exceptionally well-made. There's an imaginative cocktail menu, a rotating specials menu, and they will happily rustle up classic cocktails off-menu. Well worth a visit as a little treat 🍸
Response from the owner8 months ago

Thanks Ben for taking the time to review the roof terrace. Hope you get the chance to come again and we can rustle up a few new cocktail recipes for you. Lovely to know our mixologists are appreciated.

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Kiran Thadhani6 months ago on Google
3/5
This place is very beautiful - it’s posh and a really lovely view. Nevertheless the food and drink is pretty mediocre and definitely not worth the price. …
This place is very beautiful - it’s posh and a really lovely view. Nevertheless the food and drink is pretty mediocre and definitely not worth the price.
I would recommend going to the bar for wine and enjoying the environment but get your food and cocktails elsewhere - because spending 126 euro should get you really really nice food and drink in this city and honestly I had better food for lunch that cost me 3 euro total.
Trip typeVacation
Service5.0
Location5.0
Response from the owner5 months ago

Thanks for taking the time to review.

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Emily Rivett6 months ago on Google
1/5
I was informed at the start of the day that the restaurant was fully booked when I tried to make a reservation for dinner, but that I could try the bar, which the website confirms you do not need to book. The email exchange I had with the …
I was informed at the start of the day that the restaurant was fully booked when I tried to make a reservation for dinner, but that I could try the bar, which the website confirms you do not need to book. The email exchange I had with the host said they could not guarantee a table but I figured that as one person, travelling solo, they could find a spot for me between 12.30 and 22.00 at night. The email did not say that the bar was fully booked. When I arrived, after a 45 minute walk in 30° plus heat I was then told the whole place was totally booked, and there was no space for a single person at any time of the day or night and the fact I had schlepped across the city was “not my problem”. Had the distinct feeling that if I’d been brandishing a €50 note or a bigger group, they would have found room. Rude, unhelpful, jobsworth. Go to the Copakabana 2 doors down
Trip typeVacation
Service1.0
Response from the owner6 months ago

Dear Emily, We are very sorry to not have been able to accomodate you this weekend. It has been very busy and we want to make sure that people visiting have the best time with the best levels of service experienced. This does mean that sometimes, in really busy periods we have to close entrance to non-residents. As we allow people to turn up without reservation to the bar it is always difficult to predict when capacity will be reached and unfortunately over the weekend we had an influx of guests from opening at midday. So so sorry that you had a long walk to get to us without reward at the end. We hope that you might be able to come again.

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Laura Fa week ago on Google
5/5
Beautiful Riad, nice staff and amazing food. Totally recommend it to everyone who’s interested in art.
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
ליאת ביתאן6 months ago on Google
1/5
It is good place but not in the Ramadan. I'm there every Sunday but this Sunday I was there with my friends and family and they was not nice to us and I was very disappointed. I was in shock. So we are good for our many but not in the Ramadan, so Those who do not respect me are not entitled to receive my money. Not again 😑
Trip typeVacation · Family
Service1.0
Response from the owner6 months ago

We are so sorry to hear that you did not enjoy your time with us. It would be helpful to know more so that we can put things right for you.

Kerstin Blum7 months ago on Google
4/5
I follow El Fenn on Instagram, so I really wanted to see the place in real life. We entered through the shop, which has very nice but expensive clothes and accessoires. A weird but fun spiral staircase with bright red tile floor lead all …
I follow El Fenn on Instagram, so I really wanted to see the place in real life. We entered through the shop, which has very nice but expensive clothes and accessoires. A weird but fun spiral staircase with bright red tile floor lead all the way up to the roof. The Gentleman at the bottom of the stairs kindly managed to squeeze us in without reservation. The rooftop was very nice and the food was very nice. The interior design was great, but at the same time I had expected more...
Response from the owner7 months ago

Thanks Kerstin, we appreciate your feedback.

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SIAV ibiza4 months ago on Google
4/5
Cosy place. Love it. But meals could be better. Staff always ask if some improvements are needed it’s a good point. For the lovers of art it’s really a great place.
Trip typeVacation · Family
Service5.0
Location5.0
Response from the owner4 months ago

Thanks for your review, we are always keen to hear your thoughts so do let us know how we can improve on your experience.

Dlr6 months ago on Google
5/5
Fantasic place for a family 50th birthday visit! A slight mix-up with timings, but the girl on reception was brilliant in accommodating us even tho I had proof of our 15:30 booking ( they thought it was 12:30) she was really nice and …
Fantasic place for a family 50th birthday visit! A slight mix-up with timings, but the girl on reception was brilliant in accommodating us even tho I had proof of our 15:30 booking ( they thought it was 12:30) she was really nice and helpful, the meal was realy good and the srsff were amazing, cocktail bar was the best bit though, and the english guy was really nice and helpful, thanks so much in making our visit so memorable
Trip typeFamily
Service5.0
Location5.0
Response from the owner5 months ago

I'm so sorry you experienced a mix up with timings. I do hope it was a 50th to remember and that we can welcome you back again.

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Tom Wallensis5 months ago on Google
2/5
Beautiful atmosphere, beyond mediocre food.
For the price you will be very disappointed. …
Beautiful atmosphere, beyond mediocre food.
For the price you will be very disappointed.
However, the staff were brilliant and worked very hard; this is no reflection of them.
Trip typeVacation
Response from the owner5 months ago

I'm so sorry the food was not to your taste.

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Hicham Missaoui2 months ago on Google
5/5
Our guests at Marrakech Behind The Walls always thank us for recommending your rooftop Terrasse. Keep up the good work.
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Thank you for your recommendation, we appreciate your kind words.

pachaeve dane4 months ago on Google
5/5
Great service, interesting and varied drinks menu, and great food. A really cool roof top , loved being there.
Trip typeFriends
Service5.0
Location5.0
Response from the owner3 months ago

Well you must come again!!

Andrew Fyffea month ago on Google
4/5
Amazing setting, drinks expensive - but worth it. Nicest rooftop terrace in Marrakech so far and cool vibes
Response from the owner3 weeks ago

Hi Andrew, Thanks for your kind words, we hope to see you again for more cool vibes.

Aurélie Van Bourg3 weeks ago on Google
1/5
We got charged full price after cancelling more than a month in advance. This is not how you should treat returning customers.
Emma Cumminga year ago on Google
5/5
We bought a day pass (550 MAD each) for access to the pool, plant based lunch, dessert and a welcome cocktail. The food is amazing here, I have no complaints. To top it off, I have a gluten allergy and they accommodated for me with gluten …
We bought a day pass (550 MAD each) for access to the pool, plant based lunch, dessert and a welcome cocktail. The food is amazing here, I have no complaints. To top it off, I have a gluten allergy and they accommodated for me with gluten free bread & reassurance that I’m in safe hands. The hotel and the views is incredible. I 100% recommend to everyone and feel it is worth the visit!!!
Trip typeVacation
Service5.0
Location5.0
Response from the ownera year ago

Hi Emma, Thanks so much for a great review. The day passes are a relatively new addition to our offerings for guests and so glad you got to enjoy a full day with us. It's a brilliant way to get to know the hotel - perhaps you might like to come and stay longer next time ;) We'd love to see you again.

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Ben-Jack Gladstone6 months ago on Google
4/5
Great lunch location. Looking out over the Atlas Mountains, while you see. Great selection of 5 seasonal Moroccan salads.
Response from the owner5 months ago

Thanks Ben, so pleased you got to enjoy our signature lunch.

JustineMonsa year ago on Google
4/5
We stayed there three nights, the hotel is absolutely stunning and our room was beautiful as well (if a little loud in the evening...). The rooftop is great for cocktails. …
We stayed there three nights, the hotel is absolutely stunning and our room was beautiful as well (if a little loud in the evening...). The rooftop is great for cocktails.
The breakfast is an issue though: really disorganized and food was not great (even uneatable one morning, sadly).
Response from the owner11 months ago

Dear Justine, Thanks for your review. Pleased to hear that you liked your room and the rooftop. We will of course pass your comments back to the restaurant about the breakfast, we are sorry to hear that your experience wasn't satisfactory.

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Jeff Wong5 months ago on Google
5/5
Excellent location and stunning terrace. Food was good although probably in the upper range. Service was faultless.
Response from the owner5 months ago

Thanks Jeff, appreciate your feedback

Tuleen khoffash5 months ago on Google
1/5
Very poor service. And rude staff very disappointed. I was really looking forward to go there but the staff at the reception raised his voice on me. …
Very poor service. And rude staff very disappointed. I was really looking forward to go there but the staff at the reception raised his voice on me.
There are much nicer restaurants around.
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
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Lisa Graham8 months ago on Google
1/5
I booked the day pass with lunch and massage for the 26th February. From the point of booking, things didn't go well. My first email was ignored, and I had to send another email to get a response. When I arrived I was asked to go up to …
I booked the day pass with lunch and massage for the 26th February. From the point of booking, things didn't go well. My first email was ignored, and I had to send another email to get a response. When I arrived I was asked to go up to the terrace, where I went into the restaurant. I was told lunch wasn't ready to be served and asked to sit by the pool area and someone would come and get me, (at this point there was only one table in the restaurant and it was past 12pm). By 12.50pm, I was still waiting to be seated. Given that my massage was booked for 2pm which the staff were aware, I had to go back to the restaurant and ask to be seated. Lunch service was slow, with only minimal tables sat. I had to forgo dessert so that I was on time for my massage.
The spa staff were sitting in a room chatting when I arrived, which doesn't give a 5 Star hotel impression. The massage was fine, nothing memorable. I decided to have a look at the retail shop and spoke to the Retail Manager who then asked me if I was staying at the hotel, to which I said I was here for the day spa.
Unfortunately the weather was overcast and quite cold so I decided to leave early, and had only 1/2 to wait for my taxi. I asked one of the gentlemen from reception if I could wait in the courtyard by the retail shop for my taxi rather than going back to the rooftop, which he said was fine. As I was waiting the Retail Manager came up to me and said I couldn't stay there, that it was only for guests since Covid, and that I had to go back to the roof terrace. It really wasn't any of her business to come out have this discussion with me.
Where do I start............firstly El Fenn failed at all the touch points in the guests journey. I am from a hospitality background, and there is clearly an issue with their restaurant and how it is managed. Secondly if you are going to have day passes, treat the day spa guests in the same way as you do with guests staying. They are potential guests of the future, and a lucrative revenue stream!! I was made to feel like a naughty school child who was caught doing something wrong! Thirdly using Covid as an excuse to keep people in a holding pen style on the terrace is a very poor excuse.
In summation, I have wanted to come to El Fenn for years, and the main reason for booking the day spa, was to look round the hotel and see the artwork. However I wish I had come to the hotel when it first opened, rather than this pompous mismanaged version. There is no point have a carefully curated social media image if reality falls short in standards. Train your staff properly!
Trip typeSolo
Response from the owner8 months ago

Dear Lisa,

Thank you so much for taking the time to write such a detailed review. It feels as though you have been on the receiving end of a terrible day at El Fenn where everything has gone wrong and for this we want to express our sincere apologies. We are keen for you to know that this is not what our brand stands for, our ethos is all about kind, gentle service to ALL that visit El Fenn. We take your comments very seriously with a review under way in the hotel. Please may we ask that we can speak to you directly so that we might discuss your experience in more detail. The general manager, Karim is keen to talk to you if you have the time. Please could you email contact@el-fenn.com with your favoured contact details. It's important to us to convey to you how seriously we take your review and want to make sure this situation should never happen again. Again thank you for your review and we hope to hear from you at your convenience.

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burcu coskuna week ago on Google
5/5
Great place, great people and workers. Thanks a lot for tha great experience 🥰
Emma Jordana year ago on Google
5/5
We didn't stay here but we had a cocktail at sundown. The roof terrace is absolutely incredible, with great cocktails and friendly staff. One of the best places to visit in the Medina, if you're in Marrakech you MUST come here!!
Trip typeVacation
Service5.0
Location5.0
Response from the ownera year ago

Hi Emma, The perfect time to experience the rooftop terrace in my opinion. Hope you enjoyed the cocktails, and next time perhaps you should book a stay!! ;))

Candace Fremder7 months ago on Google
5/5
We had dinner at the restaurant which was truly delicious with the most beautiful decor. A real treat to see such a gorgeous terrace space and view of the city.
Response from the owner7 months ago

Thank you Candace. We are so lucky to have the most amazing view of the medina and koutoubia. So glad you got to experience it. Hope you’ll come back again.

Dale Harrisona month ago on Google
4/5
Eye watering prices for drinks, but you can sunbath and even has a dipping pool
Trip typeCouple
Response from the ownera month ago

Hi Dale,

Thanks so much for taking the time to review us. I'm sorry that you found our prices expensive, we do plenty of pricing research to ensure our prices are fair. We'd like to think that we do offer something a little bit special with our service, our food and drink and of course the view. We hope you got the chance to dip your toes in the pool and look forward to seeing you again.

Jin Leea year ago on Google
5/5
Great atmosphere, attentive staff and quality food. Rooftop restaurant is beautiful and it provides a contrasting experience to the high street Riad is based in. Spent around 2-3 hrs straight ordering dessert and drinks after lunch set. Amazing experience, highly recommended!
Trip typeSolo
Service5.0
Location4.0
Response from the ownera year ago

So lovely to read your review and yes we love the contrast of the street to the roof, it's all part of the Marrakech charm, finding the oasis of calm amongst the hustle bustle - so much fun - hope you can come and stay for longer next time.

James Lewisa year ago on Google
5/5
We had a really wonderful stay at El Fenn. Photos can't really do justice to how beautiful the place is, the staff are incredibly friendly and helpful, and its location - right in the heart of the Medina - is superb. I don't think I've ever …
We had a really wonderful stay at El Fenn. Photos can't really do justice to how beautiful the place is, the staff are incredibly friendly and helpful, and its location - right in the heart of the Medina - is superb. I don't think I've ever stayed in a hotel that's had such an enchanting effect on me, and will be back for certain in the future!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Dear James, Thank you so much for your lovely review. It means so much to us that you have taken the time to do this. We adore our location, it certainly helps our guests to emerse themselves in a truly authentic experience of Marrakech. Please do come again, we would love to welcome you back.

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Ese Emerhi3 months ago on Google
5/5
This place is a dream!! If ever in Marrakech, make it a point to go here. Staff are excellent and so polite.
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Ese, So lovely to read your review and thank you for your kind words about our team, it means a great deal to us.

ACANTEEN / ABAR (032.q)2 months ago on Google
5/5
Stunning Riad and restaurant. Fantastic service and gorgeous food.
Response from the owner2 months ago

Thanks so much for your review, so pleased you enjoyed the food and service.

Jacquie Orphanopoulos5 months ago on Google
5/5
A lovely terrace bar with great cocktails, service & nice view!!
Response from the owner5 months ago

Thanks Jacquie - and yes we think we might have the best view in Marrakech!!

Andy Salter8 months ago on Google
5/5
Absolutely outstanding food, cocktails and service. Amazing staff. 100% recommend. So relaxing and peaceful in beautiful surroundings
Response from the owner8 months ago

Dear Andy, We really appreicate your endorsement and glad you found it to be relaxing and peaceful. End of February is a perfect time to come, avoid the crowds and enjoy the beauty of early Spring in the city.

Andrei Matei2 weeks ago on Google
1/5
They don’t take reservations after they said to have all tables reserved. SKIP
Aaron Greenberga year ago on Google
5/5
El Fenn is a magical, wonderful hotel. Warm service--we felt like family. Stunning rooms and grounds. Outstanding food. A welcome respite from the chaos of Marrakech. Highly recommend!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Hi Aaron, What a lovely review, thank you. So glad you got to experience a little of our magic and hope you will be able to return some time soon.

Philipp Doll6 months ago on Google
5/5
We were here for lunch and had a very nice stay on the sunny roof top with quite good food!
Response from the owner5 months ago

Many thanks Philipp

Sam Ha year ago on Google
1/5
Our experience was spoiled by a pushy waiter trying to get us to leave quickly after our dessert for the “next seating” despite many empty tables around the restaurant. Not a great experience or parting gift after spending quite a lot on a dinner and drinks. Support other smaller businesses in Marrakesh, like La Trou Au Mur.
Trip typeVacation
Service1.0
Location3.0
Response from the ownera year ago

Dear Sam, We are very sad to read your review, it is truly not ever our policy to rush people through their time with us, exactly the reverse. We do operate two sittings for busy dinner service and if ever there is a need for the table it is our policy to make space for you at the bar so you can continue to enjoy your time with us. Therefore we are a little concerned about what you feel has happened. We hope we can encourage you to come back again to visit us and would urge you to introduce yourself to Karim, our hotel manager. He has read your review and would enjoy the opportunity to meet you in person.

Don Beelbya year ago on Google
5/5
Expensive but on-point cocktails (not easily found in Morocco!), A glorious and spacious rooftop, with stunning views over the city! Worth it as a treat.
Response from the owner11 months ago

Hi Don, Thanks for taking the time to post a review. So glad you loved the cocktails!

Savanna3 months ago on Google
2/5
worst service they charged us for the gormet when it should be included with the coffee in the menu
Response from the owner2 months ago

I'm sorry to hear that you were not happy with your experience at El Fenn.

Chiara Ga year ago on Google
4/5
Store is nice and very nice items. The rooftop is also very nice and fresh but we didn’t enjoy the food. We can definitely come back but just to enjoy the atmosphere and drink tea.
Liis Risoa year ago on Google
5/5
Great service and amazing food! I had to go for not so traditional and cooked food only due to bad stomach …. But absolutely loved the butternut ravioli and the monkfish carpaccio my friends had was top notch!
Response from the owner11 months ago

Ahh the carpaccio, it's so good! We love this dish. Thanks for taking the time to review us.

Erik Peistrup Mortensen2 years ago on Google
4/5
We had a very good lunch in beautiful settings. The service was tired and not too willing or friendly . I was very disappointed when after lunch I went to the toilets and crossed one of the servants who definitely left the toilets without …
We had a very good lunch in beautiful settings. The service was tired and not too willing or friendly . I was very disappointed when after lunch I went to the toilets and crossed one of the servants who definitely left the toilets without washing hands. This is not correct nowhere and definitely not what one expects in an expensive place like El Fenn where hygiene should be at its best.
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Eduardo Aguilar2 years ago on Google
5/5
There are many facets to Marrakech and this is one of the high end ones in my opinion, though the level can get higher. The food was simple yet elegant and the space itself itself was spectacular. You first walk into the shop where you can …
There are many facets to Marrakech and this is one of the high end ones in my opinion, though the level can get higher. The food was simple yet elegant and the space itself itself was spectacular. You first walk into the shop where you can find high end Moroccan clothes and home goods, then you walk upstairs to the rooftop where you are treated to a pop up photo exhibit along the way. Upstairs you can comfortably enjoy lunch in the shade or have some drinks/cigars in the sun while lounging comfortably. Great place to not miss!!!
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Michał Szkudlarek2 years ago on Google
2/5
Visited to get a drink on the roof terrace. Waited 15min for our order, did not arrive. Another waiter served us after additional 10min.
Prices are quite high and there is a compulsory service charge - despite of the …
Visited to get a drink on the roof terrace. Waited 15min for our order, did not arrive. Another waiter served us after additional 10min.
Prices are quite high and there is a compulsory service charge - despite of the service being on a low level.
No cash payments, only card.
Please is quite posh, high end, but I will not visit again due to service.
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Jade Rebecca6 months ago on Google
5/5
We enjoyed a breakfast here. The food and service were outstanding.
Response from the owner5 months ago

Thanks so much.

Misskerry Fitts2 years ago on Google
5/5
Go for the ambience! Amazing drinks menu. Drinks begin at $15 US. Meals are prix fixe $45 US and you choose from a list of Berber and Moroccan cuisine. If you want to do drinks only just make reservations. Save money for the boutique. It is lovely!
Amelia Marshall2 years ago on Google
5/5
Came here for lunch one day and also Dinner and drinks one evening. More expensive than other destinations in Marrakesh, but worth it. …
Came here for lunch one day and also Dinner and drinks one evening. More expensive than other destinations in Marrakesh, but worth it.
The setting is beautiful, and food is fantastic. Brilliant service too.
Can’t fault this place and can highly recommend for sundowners on the terrace followed by dinner.
Will be back!
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Michael Katz3 years ago on Google
5/5
I didn't stay at the El Fenn, but if you're looking for a great place for lunch or dinner, the rooftop restaurant was fantastic. The food was exceptional and offered a great variety. Lunch was a pre-set menu and price, but allowed us to try …
I didn't stay at the El Fenn, but if you're looking for a great place for lunch or dinner, the rooftop restaurant was fantastic. The food was exceptional and offered a great variety. Lunch was a pre-set menu and price, but allowed us to try many different items, all of which were incredibly tasty. They also have a nice wine selection. The design of the space and views of the Medina rooftops were perfect. While it's not the most authentic Moroccan dining experience, for travelers looking for comfort, style, great food and views, it's certainly worth a stop.
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Connie Millar5 months ago on Google
5/5
Lovely service. Beautiful cocktails. Perfect ambience.
Trip typeVacation · Friends
Service5.0
Location5.0
Response from the owner5 months ago

Connie - thank you, hope you can come again.

miloud chibouba month ago on Google
5/5
Very nice place it's some service as kasbah tamadout
Service5.0
Response from the owner3 weeks ago

Thank you for your review.

Naser AlTerkait2 months ago on Google
3/5
Come here if you’re looking for a good Koutoubia view
Response from the ownera month ago

Hi Naser

Delighted that you enjoyed the view.

Do come again.

Julia Wald2 years ago on Google
5/5
This is the best restaurant in Marrakech. My boyfriend and I came for a late dinner. While we had a very long wait to be seated and served food, I’m still giving this place 5 stars. Make a reservation before you go. Ambiance and views were …
This is the best restaurant in Marrakech. My boyfriend and I came for a late dinner. While we had a very long wait to be seated and served food, I’m still giving this place 5 stars. Make a reservation before you go. Ambiance and views were gorgeous. Such a magical space. Food was delicious. Hands down best Moroccan tea we had in all of Morocco. We wished we hadn’t waited until our last day here or we would have come a bunch more times. Heads up, it is a bit expensive, but worth it.
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Becky Jamieson5 months ago on Google
5/5
Visited for breakfast, easy to find, great service and a beautiful location.
Service5.0
Location5.0
Response from the owner5 months ago

Thanks so much Becky

Omer Kalderon3 years ago on Google
5/5
I've stayed at many nice hotels around the world and now understand why el Fenn is so special and unique. The rooms are stunning and I can't imagine a more genuine, kinder staff. The rooms are so unique and beautiful, and every room has a …
I've stayed at many nice hotels around the world and now understand why el Fenn is so special and unique. The rooms are stunning and I can't imagine a more genuine, kinder staff. The rooms are so unique and beautiful, and every room has a different style and design. has a great spa too for a little pampering, but call ahead to get the reservation you want. The hotel is so very unique and special and worth the splurge for a luxurious stay.
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Adam Schrufer3 years ago on Google
4/5
Very unique rooftop terrace. Food was delicious and staff was courteous. The decor is a must see.
Rooftop toilet had a strange smell. lol …
Very unique rooftop terrace. Food was delicious and staff was courteous. The decor is a must see.
Rooftop toilet had a strange smell. lol
Didn’t sleep in the hotel, so can’t comment on that.
If you visit Marrakesh, I recommend come see for yourself.
Trip typeVacation
Service5.0
Location4.0
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Shane Dunne3 years ago on Google
5/5
Had a delicious dinner here in the rooftop restaurant. Food was tasty, a little pricey for Marrakech but views and ambience on the rooftop were well worth it! Lovely decor throughout and good service. We were too tired but will come back next time to have a drink at the bar after dinner!!
Brian Elfand2 years ago on Google
1/5
We didn’t get to visit due to the ongoing pandemic - this is the only establishment that would not refund our deposit. We called to cancel roughly 3-4 weeks before travel (we were supposed to check in 4/1). …
We didn’t get to visit due to the ongoing pandemic - this is the only establishment that would not refund our deposit. We called to cancel roughly 3-4 weeks before travel (we were supposed to check in 4/1).
They did offer a credit for future travel up to March 2021 (Which I had to beg for this extension), but I’m not sure we will be able to get there.
As a highly recommended place to stay, as well as one of the highest end of the choices - very surprised they are holding peoples money in times like this.
I’m sure it’s a great place, but gauging customers really shows their true colors.
Trip typeVacation
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Liv2 years ago on Google
5/5
TOP TIP: lunch is a set menu, which provides a mix of at least six dishes and a dessert...it’s worth booking in advance and definitely worth visiting for a special occasion. …
TOP TIP: lunch is a set menu, which provides a mix of at least six dishes and a dessert...it’s worth booking in advance and definitely worth visiting for a special occasion.
Since 2004, this restaurant and concept store (and hotel) have creates an utterly delicious and gorgeous space in the medina (slightly expensive, but absolutely worth it).
El Fenn is owned by Vannessa Branson, a lover of Moroccan contemporary art and design, and it shows as you walk through the gorgeous traditionally transformed buildings to the large roof terrace.
Serves alcohol and excellent cocktails! The decor is always changing and growing...so even if you have been before, definitely return!
There is a beautifully curated concept store on the ground floor - make sure you check it out before you leave.
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Dick van Male3 years ago on Google
5/5
We only had lunch at El Fenn in 2017, but it was perfect! A great ambience and a fantastic place! …
We only had lunch at El Fenn in 2017, but it was perfect! A great ambience and a fantastic place!
Recently (October 2019) we stayed here for two nights. Off course it was all perfect. However, taking the prices into consideration, it didn’t met our expectations. Service was good, but not excellent. And it was our first stop of our honeymoon and they didn’t really care for that. The think there are enough excellent Riads for half the money.
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Hannah Mc Shane4 years ago on Google
1/5
Beautiful surrounding. Food was just OK and the service was absolutely terrible. 3 course set menu and added 7.5% obligatory service charge. …
Beautiful surrounding. Food was just OK and the service was absolutely terrible. 3 course set menu and added 7.5% obligatory service charge.
We had to ask for alcohol in a cocktail as it was meant to be gin but just tasted like water and cucumber.
Basic small portions very disappointed about the the price and poor service. Do not recommend at all. We were not happy to pay service charge after this experience and they made us pay this.
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Camille Henderson Davis2 years ago on Google
2/5
We had dinner on the roof and the location was lovely but dinner didn’t go well. The service was well-intentioned but (maybe) poorly trained? Soup arrived, I asked for a spoon and ten minutes my husband had to go find a server to get the …
We had dinner on the roof and the location was lovely but dinner didn’t go well. The service was well-intentioned but (maybe) poorly trained? Soup arrived, I asked for a spoon and ten minutes my husband had to go find a server to get the spoon. By the time it arrived the soup had congealed. Dinner itself was fine although the cauliflower and chickpea tagine was quite oily. Dessert was forgettable. The pear and chocolate crumble was flavourless and my husband said he’s had better cheese plates on an airplane.
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Antonis Marneros2 years ago on Google
5/5
possible one of the best concept restaurant, terrace bar and shop in the neighbourhood.
Staff is always there to help you with a smile, truly tasteful menu, and by far …
possible one of the best concept restaurant, terrace bar and shop in the neighbourhood.
Staff is always there to help you with a smile, truly tasteful menu, and by far the best terrace view.
If will be back in Marrakech, I would definitely go ! Highly recommended 👍❤
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Florence Ospici2 years ago on Google
5/5
A haven of tranquility and delightfulness in the very heart of Marrakech. The staff were thoughtful and couldn't have been more helpful. The food was entirely delicious and I would encourage everyone to try their Gris wines. We sat on their roof terraces and had to tear ourselves away. We will definitely visit again :)
Yuky T5 years ago on Google
5/5
Dinning on the terrace with pools with set lunch menu at 250mad per person.
The food is pretty yummy and portion is perfect, love their aubergine salad. But …
Dinning on the terrace with pools with set lunch menu at 250mad per person.
The food is pretty yummy and portion is perfect, love their aubergine salad. But the salmon like omelette cake with cheese is the only thing we dont like.
Great service! Only cards accepted, no cash.
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Shady Farshadfara year ago on Google
5/5
Head up to the roof where you will discover a Berber tent filled with colorful cushions waiting for you on the spacious terrace. Borrow a watercolor set from reception to capture the sweeping views across the rooftops at the Atlas Mountains.
M Love2 years ago on Google
1/5
My sisters and I had a terrible experiences a few days ago. My sister and I both severely suffer from a nut allergy which results in an anaphylactic reaction. We informed our waiter who said he understood. My starter came out with walnuts, …
My sisters and I had a terrible experiences a few days ago. My sister and I both severely suffer from a nut allergy which results in an anaphylactic reaction. We informed our waiter who said he understood. My starter came out with walnuts, I told the waiter and it was changed. I reexplained the severity of our nut allergies and again he said he understood. My sisters dessert came out with walnuts. We called over our waiter who took the dish back to the kitchen. After my sister cancelled her dessert, our waiter came back and said it was ginger not walnuts. He then continued to laugh and said we did not know what we were talking about. The rudeness and complete disregard for such serve allergies which could result in loss of life is unacceptable and disgusting. I would not recommend this hotel or restaurant. I was completely shocked by the way we were treated by the staff.
Trip typeVacation · Family
Service1.0
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Jonny Wright4 years ago on Google
4/5
Had a very nice set menu here (3 course 450MDH P/P) and some drinks on the terrace beforehand (60MDH for a beer or glass of house wine). Staff friendly. Service a little slow, but no slower than anywhere else in Morocco (just their style). …
Had a very nice set menu here (3 course 450MDH P/P) and some drinks on the terrace beforehand (60MDH for a beer or glass of house wine). Staff friendly. Service a little slow, but no slower than anywhere else in Morocco (just their style). A lovely setting for either dinner and drinks or just one of the two. Great sunset views too if you're into that
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F Yasmin3 years ago on Google
1/5
I dined at El Fenn for lunch today and was distraught with the service. The food was okay, we asked for a mint and lime drink and charged 80dh for water with some lemon and mint leaves. The lamb chops was mostly fat and not lamb. Food was …
I dined at El Fenn for lunch today and was distraught with the service. The food was okay, we asked for a mint and lime drink and charged 80dh for water with some lemon and mint leaves. The lamb chops was mostly fat and not lamb. Food was 4/10.
El Fenn is beautiful however we were followed by staff and told we aren't allowed to take photos of or with the place, Is this true?
We had to shout out for assistance every time we needed something becuase they weren't attentive and left us to dine without service staff present to make our stay pleasant.
The waiter was rude and impolite and rudely said he waited 20 mins to take payment. In fact it was 5 mins and he was aggressive about it. I requested that I would like to make an alternative payment and he directed me to the reception. As we toured the hotel we had multiple members of staff follow us and making us feel uncomfortable. They were rude and belittling towards us. At this point we should have really got the message and left but we continued to appreciate the beauty. A staff member said to us that we can't take photos and only one if we must becuase the hotel was exclusive. He was incredibly condescending and belittling.
Finally another member of staff approached us out of breath after being told we had not paid despite making our way there. She was polite and directed us to the reception. I explained our experience and she seemed mortified. I requested i do not pay service but she said that was not an option. Utterly disappointed and horrified. We left feeling degraded most defo the worst service in Marrakech so far.
A waste of £ and too bad for El Fenn since my experience will be shared with 300k of my followers.
Trip typeVacation
Service1.0
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reem alhamelia year ago on Google
2/5
Hello everyone , i rate the the hotel two stars for the appearance , but sorry the staff treated us in very bad way especially mariam the one in the reception we were planning to stay two nights but we change our minds .. and we ask for the manger kareem no one from the staff called him ..
milly tilly5 years ago on Google
5/5
Absolutely LOVED our stay at El Fenn. Full of beautiful art and cool decor, El Fenn successfully straddles a thin line between being authentic and trendy. We booked two days in the "Little Sister" and really appreciated our oasis in the …
Absolutely LOVED our stay at El Fenn. Full of beautiful art and cool decor, El Fenn successfully straddles a thin line between being authentic and trendy. We booked two days in the "Little Sister" and really appreciated our oasis in the medina. The roof top patio and pool are worth a day visit alone. Also, staff are very helpful and friendly. We especially liked Mahmoud!
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Melanie3 weeks ago on Google
5/5
Great location and good cocktails
Abdelilah Amrani3 months ago on Google
5/5
Super location but it's the worst place to find a parking lot
Response from the owner2 months ago

Ha ha, we hope you don't need a car whilst you are here, just tell us where you want to go and we will take you there.

Jeff Brunka3 years ago on Google
4/5
Very cool hotel and rooftop. We didn’t stay here so can’t comment on the rooms and experience - but have several friends that have who loved it. We had dinner on the rooftop one night - food and service could use a bit of work. Not quite where it should be based on value and the way the hotel is marketed.
Martha Barlas4 years ago on Google
5/5
It was amazing the whole atmosphere was wonderful and perfect for a quiet get away the foyer was fantastic and colourful the tortoises were a great surprise and has a great location hidden near the square in the old city. Food was …
It was amazing the whole atmosphere was wonderful and perfect for a quiet get away the foyer was fantastic and colourful the tortoises were a great surprise and has a great location hidden near the square in the old city. Food was brilliant however not as Moroccan as we would have liked the pool was perfect in a jungle like wonderland and shaded for the over powering at times sun XX would largely reccomend
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Adam Bouqdib3 years ago on Google
1/5
Came here as it was highly recommended to me but it's by far the worst place I've ever been to in Marrakech. The drinks taste watered down, the food was dry, tasteless and overpriced and the staff give a whole new meaning to the word …
Came here as it was highly recommended to me but it's by far the worst place I've ever been to in Marrakech. The drinks taste watered down, the food was dry, tasteless and overpriced and the staff give a whole new meaning to the word inefficiency... 20 minutes to make Daiquiri that tastes like water with a shot of raspberry juice. I actually complained saying it tastes like there's no alcohol in it whatsoever so they took it away to add some and brought it back tasting exactly the same. Avoid at all cost!
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Sean Harley4 months ago on Google
5/5
Truly amazing oasis in Marrakech, everything about this place is exceptional
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Thank you Sean, really appreciated.

David B4 years ago on Google
5/5
Of all the hotels I've visited in the world, El Fenn is the most enchanting. Everyone treats me like I'm special.
What matters to me seems to matter to the warm and professional staff very much. …
Of all the hotels I've visited in the world, El Fenn is the most enchanting. Everyone treats me like I'm special.
What matters to me seems to matter to the warm and professional staff very much. There are more than a dozen inviting spots in the riad that have lured me to relax. Reserve room 19 if available and eat here.
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Shaniska Dijkzeul4 years ago on Google
2/5
We were not guests of the hotel but got this as a recommendation to have dinner here. And so we did, the hotel looked very pretty and the rooftop did too. Only then.... the service was extremely bad, we had a reservation at 2130 but our …
We were not guests of the hotel but got this as a recommendation to have dinner here. And so we did, the hotel looked very pretty and the rooftop did too. Only then.... the service was extremely bad, we had a reservation at 2130 but our table was still taken. So we had to wait until 2230(!) Before we could take a seat at the reserved table. The starter was good and tasty and something different than the usual. The main course though was ehm.. super dry.. it was the casablanca chicken, where normally all the beer that is used for beer chicken should actually go in the chicken. Well, in this case.. the beer can was still full and the chicked extremely dry. (Dry in like... chew on 1 piece for 10 minutesl After mentioning this to the staff, they laughed at us and just walked away. This place is overrated and overpriced. A tiny plus for the rooftop terrace and the art decoration, but that is then... the only plus I could give this place.
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James williams4 years ago on Google
5/5
Simply stunning. If you can’t stay or dine here at least go for a drink on the roof to get out of the chaos below before getting lost in the souks again. …
Simply stunning. If you can’t stay or dine here at least go for a drink on the roof to get out of the chaos below before getting lost in the souks again.
There are a number of places to relax including the courtyard and the attention to detail is truly amazing. There is also a ground floor shop and bar that non-residents can visit.
We visited in November this year which was perfect, having travelled through Marrakech in the middle of the summer when it was simply too hot to function I’d say El Fen is prefect for escaping the autumn blues of Europe.
In peak season it is not easy to get the suite you want as it’s so popular but they informed me that they have other locations around morocco and now in Scotland. If they are anything like this hotel then they are well worth the visit.
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David singleton4 years ago on Google
5/5
Beautiful rooftop lunch with pools. Perfect luxury Marrakech experience. Lovely shop and cafe on the ground floor. Such a cool interior. Quote am inspiring place. Nice food. Great rosé. Meet loads of other people on the rooftop. Lovely afternoon.
Norbert Wilhelmsa year ago on Google
5/5
very nice roof top bar with pool and super fish tapas, perfect to relax, enjoy your time there, cheers
Response from the ownera year ago

Hi Norbert, thanks so much for your review. Glad you enjoyed the fish tapas, it's new to our menu and we think a fantastic addition. Do come again.

Niven Pong4 years ago on Google
3/5
Originally 1 star given, changed to 3 stars
This has been edited due to a resolution of an issue. …
Originally 1 star given, changed to 3 stars
This has been edited due to a resolution of an issue.
In April, we had booked a spa appointment for June 1, and had received a confirmation email stating they were pleased to confirm the booking.
After arriving in Marrakech, we called to confirm our appointment. Appointment was confirmed over the phone. We then received an email later that day (at 6:21pm) that they were cancelling our spa appointment due to "exclusivity hire for all the property" and they were only available for appointments June 4.
Not a great way to do business, I think.
We emailed them back, thanking them for last minute cancelling our appointment and stated that we would be leaving appropriate reviews on tripadvisor and google.
At 7:34 pm we received an email and a call offering us an alternative time of 1100 for the hammam and massage. They would not be able to accomodate the dinner reservation. We inquired about having lunch instead. That was fine as long as we were finished by 2pm, was the response.
We arrived a few minutes early. Taken to the front desk where a man who knew our name apologized for the late cancellation and was glad that we could make the 1100 time instead. We were then shown to the Spa. The hammam treatment and massage were good. We were given mint tea in between the hammam and massage. The value for the service was good, we felt. The hammam was clean, the lady who gave us the treatment was respectful. While waiting for the massage we saw her take a cleaning the hamman space. The massage was relaxing. They ladies giving the massages both asked about massage pressure during the treatment. We did tip them as we did not feel that they should suffer for a mistake at front office level.
We then had lunch on the terrace. It's a nice terrace - open air with lots of shade. The set menu we passed on as we weren't super hungry. Had a gin based beverage and some pastas. The mushroom and creamed spinach ravioli appeared to be home-made, and the cream sauce was delicious. The Tagliatelle in spicy tomato sauce was also good, but the noodles were a bit past the al-dente point. The prices were a bit high compared to some of the other meals we had around the medina, but the quality was very good. The service was also very attentive.
In the end we had a nice lunch and a good spa treatment.
As an apology for the abrupt cancellation, did charge us for the massages only.
I'm not sure if this is something that happens regularly in Marrakech with reservations booked in advance vs the whole place getting rented out, But knowing this, in Marrakech, maybe I wouldn't count on a reservation as being 100% and have a back up or two and hope one of them is still good last minute.
I wish i could give more than 3 stars. My reason for not doing so was that they never initially offered an alternative time other than past June 4 or try to find a time in the am that would work until AFTER we had already emailed them and said we would be posting appropriate reviews.
I did not give less than 3 stars, because in the end they did try to make it right and compensated us in a way for the trouble.
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Nick Denton3 years ago on Google
1/5
Okay, finally getting round to explaining why we will never stay again at the El Fenn... and I would warn any gay couples in particular. The hotel is gorgeous. We loved it — until returning to the room to find the police had been summoned …
Okay, finally getting round to explaining why we will never stay again at the El Fenn... and I would warn any gay couples in particular. The hotel is gorgeous. We loved it — until returning to the room to find the police had been summoned because my husband had been shooting a video on the balcony. The manager — himself gay — explained that all Marrakech hotels have police informants, and the staff did help defuse the situation. But it’s easy to forget that Morocco is an officially homophobic country, your marriage counts for nothing, and the police can be as oppressive as protective. We won’t make that mistake again.
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Harvey S7 months ago on Google
5/5
Went for lunch here, really classy, great food. Would recommend
Response from the owner7 months ago

Harvey, thanks so much and glad you enjoyed are signature lunch. It’s always a favourite! Hope to see you again.

Veronica Gledhill3 years ago on Google
2/5
I spent over $1000 for 2 nights during which neither of us were able to sleep. Some very fundamental considerations at any hotel are overlooked because of the high design experience. …
I spent over $1000 for 2 nights during which neither of us were able to sleep. Some very fundamental considerations at any hotel are overlooked because of the high design experience.
I am the heaviest sleeper and even i could not sleep here. The room was huge and beautiful but the walls were not sound proofed in any modern way such that we could hear others echoing in the courtyard until 2:30 am. At 4:30 am the birds started chirping so loudly it was like a roaring jungle — it was absurd. Then at 6:30 the sunrise was so blindingly bright through these tiny windows that the curtains would not cover. After the first sleepless night we brought this to the attention to the hotel staff — who at first insisted that there were curtains and we (the guests) were mistaken (such a French response!) After insisting that we couldn’t, they came up stairs to the room and admitted that they stood corrected.
But then they didn’t do anything about it. No apology, no creative solution, no attempt to create accommodation. This is where I think their hospitality flounders — I can tell there is a lot of red tape and perhaps an inability to think creatively or truly be hospitable because of the confines of remote upper management. We then slept another sleepless night which compounded with the first, left us ill and fatigued through the rest of our trip through Morocco.
On the eve of the secon night, we even considered masking tape and laundry to cover the windows but this didn’t work either. I’ve traveled a lot and this is by no means a 5 star experience however beautiful it is.
The owner and higher management seem to have such a strong design sensibility and it’s lovely when we see this extended in the ceremony of the tiny things at this riad. But I highly doubt anyone has gone beyond arranging the furniture and aesthetics to actually staying in the room we were in themselves — they would be able to see how untenable the situation really is and how easily it could be corrected. This simply cannot be called a luxury or 5 star experience.
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Jeff Wu3 years ago on Google
4/5
Didn’t stay at the hotel but the dinner was above average. Best Pastilla we had in Morocco. Cute shop …
Didn’t stay at the hotel but the dinner was above average. Best Pastilla we had in Morocco. Cute shop
Strict no photos policy but helpful shop staff.
Doorman/bell boy lead us straight to a taxi tout waiting for tourist prey. 250 MAD for a 10 min ride. Negotiated “down” to 150 but still got scammed. Doorman was no help.
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Hugo Ferreira3 years ago on Google
5/5
For me the best spot in Marrakesh. Lovely atmosphere, light and elegant. The food is nice, not out of the this world but simple and tasty. A visit to Marrakesh is not worth it if you don't at least have a lunch at El Fenn
J C4 years ago on Google
4/5
Great place for a drink. We would have eaten dinner here if they had an a al cartel menu. A fixed price menu (reasonable price) is available, but we didn't want that much food and didn't care for the mains. (
Eve Raa year ago on Google
5/5
Rating the bar only. Fabulous rooftop, great selection of drinks, not too difficult to find in the Médina
Response from the ownera year ago

Thanks for the review, come and try the restaurant next time, we’d love to welcome you back

David Winters4 years ago on Google
2/5
Food was not great and service was worse. Expensive and not worth the money. Disappointed because it was recommended by several people and has gotten good reviews. They wouldn’t let us eat outside or on the roof terrace as they had promised …
Food was not great and service was worse. Expensive and not worth the money. Disappointed because it was recommended by several people and has gotten good reviews. They wouldn’t let us eat outside or on the roof terrace as they had promised over the phone when I made the reservation. The grounds are beautiful for sure but definitely bummed it didn’t live up to the hype.
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Stunning, if your into Chic Designer Style, then this is the hotel for you. The service is exceptional, location fantastic. It was like I was on a Movie Set. I plan on going back.
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Graham Strong4 weeks ago on Google
3/5
Not as good as we anticipated (eating / drinks)
Response from the owner3 weeks ago

So sorry to hear that your experience didn't match your expectations. We would love to hear more from you so that we can improve any aspects that you felt were not good enough. Please do get in touch via email - manager@el-fenn.com - thanks.

Fran Krajnyk3 years ago on Google
5/5
It was our First time in the El Fenn in Marrakech: Everything was perfect with a Special Mention to Belaid & his team : such details & tailor made top services make the stay "Unique" !! …
It was our First time in the El Fenn in Marrakech: Everything was perfect with a Special Mention to Belaid & his team : such details & tailor made top services make the stay "Unique" !!
The whole hotel area is calm & relaxing including the Amazing Spa . The Restaurant is also top notch place.
A Must Do.......... thank you guys ❣️
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Nadia Chouabbia3 years ago on Google
3/5
The place is amazing ! So beautiful . I went there for a drink as they did not had food anymore at 5 pm but they gave me some bread and butter and im grateful for that , when i left i wanted to make pictures everywhere as its mainly why i came but the guy told me its not allowed to do that which is so ridiculous .
Sam Roberts4 years ago on Google
5/5
An incredible boutique hotel experience. A perfect balance of 'being waited on' so you feel pampered (become stationary for too long and a waiter will appear out of no where and deliver you a glass bottle of water and snacks) but not too …
An incredible boutique hotel experience. A perfect balance of 'being waited on' so you feel pampered (become stationary for too long and a waiter will appear out of no where and deliver you a glass bottle of water and snacks) but not too distant from real Marrakech life to feel you're missing out on the real thing. The riad itself is a feast for the eyes with it's pieces of art and incredibly furniture pieces (whose arrangement was constantly updated) which means during our 10 day stay we never got bored of just being in the riad, relaxing. The 3 different pools means after a few hours out in the heat, there will always be somewhere for you to take a dip. A stone's throw from the medina, so plenty things to see, shop and eat within walking distance. Highly recommended! There's simply no need to travel around when you're somewhere this good!
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Stuart Beck4 years ago on Google
1/5
It's hard to describe just how bad this was. The service was terrible and the food virtually inedible. Apparently it was the first day with a new menu. The waiter tried hard but it took forever for water, drinks, food and the bill. The servings were meagre which didn't matter too much because nobody wanted to eat them.
Paola Igarteburu3 years ago on Google
5/5
We just visited El Fenn's restaurant and it was an incredible experience. Delicious food, beautiful view and relaxed atmosphere. It is one of the few places with a cocktail menu.
Jack Gregoria year ago on Google
5/5
Amazing atmosphere, beautiful rooms. Staff is exceptional. Cats and turtles hang out inside.
Response from the ownera year ago

Hi Jack, thanks so much for your review and kind words about our staff. Hope to welcome you back to El Fenn soon.

Brian Bextera year ago on Google
5/5
A beautiful Riad in the center of the Medina of Marrakech with an incredible view on the Koutoubia. Very nice service and food for vegan lovers !
Philip Meelhuysen7 years ago on Google
5/5
Our stay in El Fenn was a wonderful experience. My partner and I were welcomed at the Airport by a driver from El Fenn and were driven to the hotel in the Medina. The hotel entrance is in a small ally. The gate door opened and we stepped …
Our stay in El Fenn was a wonderful experience. My partner and I were welcomed at the Airport by a driver from El Fenn and were driven to the hotel in the Medina. The hotel entrance is in a small ally. The gate door opened and we stepped into the magical historic hotel that consists of three connected riads. Each of these open air court yards have a different look and feel, filled with colours, plants, trees, works of art, seats and sofas and beautiful lamps. All decorated in a mixture of Moroccan, Mediterranean and contemporary styles. Our accommodation was an apartment in the front of the hotel. Our spacious apartment, that is situated on the front of the hotel and is spread over three levels, is decorated in a similar stylish way. On top of our apartment is a private roof terrace with sun beds, Bedouin tent and with views over the roof tops of medina of Marrakech and has its own small mini pool/water feature. Breakfast is served on the communal roof terrace, or better roof top gardens, with many sun beds, Bedouin tents for shadow and above all, a majestic view of the main mosque of Marrakech. Breakfast itself was complete and consisted of a mixture of international and local dishes. Walking around in El Fenn itself is already a treat as all rooms and courtyards have their own style and feeling. A hotel filled with great and unique photo opportunities. El Fenn's staff is very friendly and willing to help, e.g. for tips to explore the old, but but also new city of Marrakech. All and all, Hotel El Fenn is with out a doubt a magical destination by itself.
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Joseph Mbugua3 months ago on Google
5/5
Hag great dinner and helpful staff
Service5.0
Location5.0
Response from the owner2 months ago

Thank you Joseph, we hope to see you again.

Selen Ablak3 years ago on Google
2/5
The Riad is pretty but service left much to be desired. I would not come here to eat if you are looking for a good meal with prompt service, food took close to 1.5 hours and there was no remorse for delay.
Service1.0
Location4.0
Erman ERDOGAN8 months ago on Google
5/5
Beautiful roof-top, with nice atmosphere and delicious food.
Response from the owner8 months ago

Thanks Erman, hope you will come again..

Lizzie Walker2 years ago on Google
2/5
Ridiculously slow service for an establishment like this. Appalling even. We waited so long we were actually on the way out as they were bringing along our second drink; we told them to keep it. We left and went somewhere better
Danielle Karmo4 years ago on Google
5/5
El Fenn is a beautiful Riad with incredible, friendly service. Their attention to detail is just perfect. I enjoyed every minute of my time there and can't way to go back.
Simone Artuso2 years ago on Google
5/5
Stunning Riad near the Medina, they called El Fenn a home from home because that is what they wanted to create from the first day this Riad was opened. A cocktail on the rooftop terrace is a must, beautiful sunset over the Koutoubia minaret.
Marijn Brouwers6 years ago on Google
5/5
third time in this hotel, and it is getting even better! The atmosphere is relaxed and unique. A Marrakech must see! When you dont stay at this Riad, have a meal on the roof resraurant. THE. BEST!
Mark Willenbrock3 years ago on Google
5/5
Uber stylish haunt of the uber stylish. What began as a single Riad has blossomed into a full scale if still boutique hotel, enrichened by a fabulous art collection. The bar and nearby retail area offer some of the quirkiest, stress free shopping in the medina - at a price!
Hugh Stevenson4 years ago on Google
3/5
Had dinner at El Fenn. Food and service was great but eating in a shop environment and being very close to other dinners was not great. Spending over £100 on a meal in Marocco needs more than this.
M2 months ago on Google
5/5
Lovely oasis with outstanding service.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Thanks so much for your kind words about the service you received.

Gianluca Ranzi3 weeks ago on Google
5/5
Top under any point of view!
Rooms5.0
Service5.0
Location5.0
Daniel Silver5 years ago on Google
5/5
Did not stay but had a fantastic evening at the restaurant - plus one of the few best (in our opinion) restaurants in Marrakech which serves alcohol. As a visitor, always a delight to have the option
Patronia month ago on Google
5/5
Amazing rooftop bar
Response from the owner3 weeks ago

Thanks so much, we hope to see you again.

Ade2 years ago on Google
5/5
Very very good food, best I’ve had this trip! Good vibes and amazing views. Must visit when here.
cristina Abreu4 years ago on Google
5/5
Dream Hotel in the ideal location in Marrakech. Wonderful service, delicous food, decoration, hammam and a great shop. We hope to return again soon.
Jesse Hamilton3 years ago on Google
5/5
My wife and I spent part of our honeymoon at El Fenn and absolutely loved our stay. The hotel is absolutely stunning and the staff was wonderful and welcoming.
imad lafrikh2 years ago on Google
5/5
Very nice place with an authentic rooftop, just be aware that they only accept card not cash ! But it's amazing
T S4 years ago on Google
5/5
Lovely setting. Food was exquisite. Views spectacular. Service superb. Loved it. Decor was beautiful.
Sam G3 years ago on Google
3/5
Food was good and the staff were nice. But the clientele were pretentious, entitled and stuffy - unaware of their surroundings, they put us right off!!
Nicholas Zumtobel5 months ago on Google
5/5
Very good atmosphere and style
Response from the owner5 months ago

Thank you Nicholas

IN Places city guide4 years ago on Google
5/5
Howell’s Granola - breakfast inspired by local souk: dried fruit and nuts.
El Fenn - Perfect service, relax ... it remains deep in a heart, home feeling.
Shaun Pearcea year ago on Google
5/5
A great set lunch, great wine and beautiful surroundings. A must!
Response from the ownera year ago

Dear Shaun, thanks for the review - so glad you got to enjoy lunch with us - do come again.

Amna Al Muhairy4 years ago on Google
1/5
The staff has a terrible attitude, very errogance. We’ve been trying to get into the hotel for three days and we were rejected. Apparently they’re known of their bad treatment. I don’t think I will ever wana stay at this place.
David Magueta year ago on Google
3/5
5* for the place which is lovely on a warm night. 2* for the service and the far too high prices.
Trip typeVacation
Rooms5.0
Service2.0
Location5.0
Mark Bower5 months ago on Google
5/5
The best cocktails ever.
Trip typeCouple
Response from the owner5 months ago

Great!! We think so too, perhaps it's the view that makes them extra special!

Adam4 years ago on Google
5/5
We had a lovely time, just having a drink, it had nice atmosphere and a good break from noise and rush of the Medina.
N V7 months ago on Google
1/5
If you don't wear a Rolex,brace yourself for a special treatment
Trip typeVacation · Couple
Amazing restaurant, food and location! Highly recommend the stop!
Rodrigo Porcaro2 years ago on Google
5/5
Good place. A beautiful view of the city. The prices are a little high, but the service is ok.
Per Mikkelsen3 years ago on Google
4/5
Very Nice place. If you are not staying there then just go for a drink on the roof bar.
JL Prettya year ago on Google
5/5
The little hideaway places, the attention to detail and the amazing rooftop bar all make this place magical
Kate Moran6 years ago on Google
5/5
Beautiful Riad with tonnes of character in a great location. Excellent staff. Great spa treatments. Amazing rooms.
Nick Thompson2 years ago on Google
5/5
Had the set menu lunch here. Absolutely amazing. Would definitely recommend.
Stuart Finlayson2 years ago on Google
5/5
Great place, amongst many lovely places in Marrakech. Delicious menu, amazing setting, special place indeed.
Mohammad Alsumait5 years ago on Google
4/5
Very nice sitting in the roof top, specially in sunset, highly recomeneded to have some coffee and enjoy the view there
Doors O4 months ago on Google
5/5
love the roof top !
Trip typeFriends
Service5.0
Location5.0
Response from the owner4 months ago

You must come again!!

John Wood5 years ago on Google
4/5
Tasty food and an amazing view of the mountains. Fresh and simple. Would have been nice to have had more ;)
Nicolai Rahdarian3 years ago on Google
5/5
The food in the restaurant is great, and the rooftop terrace is amazing, so cozy and great veiws
Kerry Richard3 years ago on Google
5/5
Beautiful decor. Recommend drinks on the terrace to take in the views.
jale erentok3 years ago on Google
5/5
El Fenn is the place to stay. It is stylish,comfortable with a fantastic food and great hospitality.
Elmouhtaker Mohamed kamala year ago on Google
5/5
A beautiful place and kind people. Liked the tortle and the cat
Response from the ownera year ago

So glad you got to meet all of the El Fenn family! Do come again.

Francesca Brighenti4 years ago on Google
5/5
so cool. quiet place where you can enjoy your dining. very nice, colorfully disches.
Edward Rushton4 years ago on Google
5/5
Beautiful riad, very stylish indeed. Some of the most considerate service I experienced whilst in marakesh.
Matthew F3 years ago on Google
5/5
Maoud(I think that’s his name) of the annex house is a pleasure. He is best example of customer service.
Mohammad Hamid3 years ago on Google
5/5
One of the nicest riads in Marrakesh, a must to see. Amazing ambiance for a late night supper.
Idaho124 years ago on Google
5/5
Fantastic hotel. Great recommendations. Friendly and engaged staff.
Akhil Goel6 months ago on Google
4/5
Man they try...but they are mad understaffed
Rooms5.0
Service3.0
Location5.0
Response from the owner5 months ago

Thanks so much, we have been overwhelmed with the popularity of the roof terrace and we have some fabulous new additions to our team on the rooftop.

Lahcen Oummad3 years ago on Google
5/5
Amazing design and comfortable stay!
Good value for money
Unforgettable.
Max Davis6 years ago on Google
5/5
Mazes of hallways, rooms, courtyards filled with chirping birds, roofdeck-- many chairs and couches tucked away in private corners to relax on.
mahmoudi khaoula2 years ago on Google
1/5
Beautiful place but the guy who work in the boutique is the the worst just because of him I can't go back there again
Trip typeVacation
Rooms2.0
Service1.0
Location1.0
Sarah Rugheimer3 years ago on Google
5/5
Best hotel in Marrakech, beautifully decorated. Very helpful staff.
feryal mohammad3 years ago on Google
5/5
It is a Gem in the middle of medina Merrakech one of the best hotels highly recommended
Yonatan Pinto4 years ago on Google
5/5
Best place in Marrakech to have sunset, very chill place with good vibes!
Arkaitz Garro5 years ago on Google
5/5
A wonderful oasis in Marrakech. A magical place full of color and charming staff.
Tina Horne4 years ago on Google
5/5
Personalized friendly service . Superb location. We loved El Fenn.
Adriana Khalifeh3 years ago on Google
5/5
Beautiful Riad!! Loved everything and specially the warm welcoming!
yuval presman6 months ago on Google
1/5
I am very disappointed with the attitude
Trip typeVacation
Service1.0
Location1.0
Response from the owner6 months ago

I am so sorry to hear this, it would be helpful to know how you feel we went wrong so that we can put things right for you. Your opinion really does matter to us.

Ben Cullen4 years ago on Google
5/5
Best roof terrace in town and excellent food too!
Alessandro Butini4 years ago on Google
5/5
Lovely riad with great terrace to see the medina, atlas and sunsets
Adam Kam5 months ago on Google
5/5
top !!
Trip typeFamily
Service5.0
Location5.0
Response from the owner5 months ago

Thank you!!

Rene Truschel5 years ago on Google
5/5
Perfect hide out for spending some time in the Medina. Extremely nice staff.
Abdulaziz SSHa year ago on Google
1/5
This place seems to have some racial discrimination going on..
Response from the ownera year ago

Hello, thanks for your review. It is very concerning to us and we would like to address it immediately. Our hotel has a zero-tolerance policy against discrimination of any kind, and we apologize for your experience if you feel you have been mistreated in any way. We would of course like to find out more about your experience so that we can ensure that any micro-agression or racist behaviour can be corrected immediately. Please could you get in touch with karim@el-fenn.com who is our hotel manager so that we can explore in more detail. Thank you again for your review and we hope to hear more from you.

Nicole Stapleton4 years ago on Google
5/5
Really great menu, and an even better view!
Marco Jenzer4 years ago on Google
4/5
Very nice boutique hotel, top located kn the very centre
Maestro Maestro4 years ago on Google
4/5
Nice elevated view. Prices are elevated accordingly. No locals.
Henry Foulds7 months ago on Google
5/5
Nice, quite commercial....
Service4.0
Location5.0
Louis Devereux3 years ago on Google
5/5
Best hotel i have ever stayed in hands down
Hashim Alshawi3 years ago on Google
4/5
I realy like them consupet store you should visited guys.
Max Henderson6 months ago on Google
5/5
Excellent bohemian vibe
Response from the owner6 months ago

Thanks Max, hope you can come visit again.

Oussama Laftimi4 years ago on Google
5/5
The most beautiful view to the Koutoubia mosque
beqqi Lahcen4 years ago on Google
5/5
Lovely place lovely atmosphere!! Well put together!!!
Mr Biggs4 years ago on Google
1/5
Poor experience here from the manager, she is rude. I would not recommend this place
[-_-]4 years ago on Google
5/5
Elegant ant relaxed place. Recommended.
Menia Michi2 years ago on Google
5/5
A little paradise in the middle of Marrakech. A must!!
Brian Lam3 years ago on Google
5/5
Dinner was great. Excellent service.
Dr. Omar Ali Fouda4 years ago on Google
5/5
If you are in for a Riad experience this is one great option for you
Patrick Steinem3 years ago on Google
4/5
Good cocktails, but very expensive.
דורון ארבל2 years ago on Google
5/5
The rooftop restaurant is awesome
Kristina Kazak5 years ago on Google
5/5
Awesome! Try coctails and enjoy the view
Fatima Zahra3 years ago on Google
5/5
It was good place with a new experience!
jaafar slitine el mghari4 years ago on Google
5/5
Good service I like the place is very nice
Hamza Attiallah3 years ago on Google
5/5
I love the view of the sunset there 😍
El Mehdi MEHDIOUI3 years ago on Google
1/5
Nothing but a Terrible abusive team to its guests
Faysal Ben Salah3 years ago on Google
5/5
Absolutely fabulous!!! A must see in Marrakesh!
Bilal El Hammoumya year ago on Google
5/5
Lovely restaurant!
Arturo Bajorez5 years ago on Google
5/5
A very special place in Marrakech! Expect European prices...
Rokaya BAAKRIM3 years ago on Google
4/5
Nice view, kinda pricy
Ivan Zarif6 years ago on Google
5/5
Amazing riad, the most beautiful at Marrakech!
CHASTAGNER Laurine8 months ago on Google
5/5
Top
Trip typeVacation
Service5.0
Location5.0
Response from the owner8 months ago

Thank you

john stockdale2 years ago on Google
5/5
An abundance of staff
And coctails
Thitikorn Suthiapa5 years ago on Google
5/5
Special Exclusive and Wonderful place
Ferhat Zamanpur (Fer)3 years ago on Google
5/5
One of the best spots in town
Majda Belaroui3 years ago on Google
5/5
Most beautiful hotel in kesh
Ted Egan4 years ago on Google
5/5
Best ever, a do not miss
Alfredo Perez Pellicer2 years ago on Google
5/5
Very cool
Obaid AlMulla4 years ago on Google
1/5
Worst service, went downhill . Never going back !!
Erik Devis3 years ago on Google
5/5
Top place
Einar Fredriksson4 years ago on Google
5/5
Really good lunch!
Lisa miller2 years ago on Google
4/5
Nice place for dinner
Rooms4.0
Service4.0
Location4.0
MOH Elkbabty3 years ago on Google
5/5
Afroditi Pola year ago on Google
5/5
Excellent experience
Response from the owner11 months ago

Thank you

طالب العلم3 years ago on Google
5/5
Very good hotel
Çetin Aşkar3 years ago on Google
5/5
Markus Zellmann2 years ago on Google
5/5
Go straight to the rooftop.
Annie Guerard2 years ago on Google
5/5
Ze place to be in Marrakech
Jodi F.4 years ago on Google
5/5
bdt toulouse3 years ago on Google
5/5
Tonny Montanaa year ago on Google
4/5
Farias Cruz3 years ago on Google
5/5
Wonderful
khalifa alsuwaidia year ago on Google
5/5
I love this place
J&M tv2 years ago on Google
5/5
Simply amazing
The ZooKeeper2 years ago on Google
5/5
Very authentic
ShihNing Lo3 years ago on Google
1/5
Racial discrimination
Trip typeFriends
Rooms1.0
Service1.0
Location1.0
Johann D.a year ago on Google
5/5
Love it ❣❣❣❣
michele slik3 years ago on Google
5/5
Great place
Soufiane Mensour2 years ago on Google
5/5
Interesting place
ouail elfssayli3 years ago on Google
4/5
Nice place
Gea Heuven3 years ago on Google
5/5
Perfect!!!
Achraf CrazyNass4 years ago on Google
5/5
The best of the best
RR L4 days ago on Google
5/5
Just wow! The food was delicious, there waiters was extremely attentive without being overbearing and the setting... absolutely breathtaking. We are so grateful the staff seated us without a reservation - worth every penny.
Trip typeCouple
Service5.0
Location4.0
Anna Yunaev4 hours ago on Google
5/5
Stayed at this beautiful place 12 year ago for my honeymoon and still remember how gorgeous, authentic and unique it felt. Thinking of coming back to El Fenn with our 3 kids now, even though it’s a very long way from Sydney Australia. Definitely one of the best places we stayed anywhere in the world. See you soon 🙌
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Aldo Mehmetia month ago on Google
5/5
(Translated by Google) Design, fashion and charm characterize this structure, El Fenn overwhelms you with its colors but also with its unique style of the genre. A boutique not only as a hotel, but also the excellent rooftop overlooking the …
(Translated by Google) Design, fashion and charm characterize this structure, El Fenn overwhelms you with its colors but also with its unique style of the genre. A boutique not only as a hotel, but also the excellent rooftop overlooking the minaret of the Kontubia mosque. Ecological drinks and eco-friendly water give an extra touch to detaists, and since we're on the subject of details the best for me is the staff uniform with a bright red that awakens the senses. A good structure where the fashion greats should pay us a visit 😉
(Original)
Design, moda e fascino caratterizano questa struttura, El Fenn ti travolge con i suoi colori ma anche con il suo stile unico del genere. Una boutique non solo come hotel, ma anche l'eccellente roof con vista sul minareto della moschea di Kontubia. Bevande ecologiche e acqua eco-friendly danno un tocco in più ai detaisti, e visto che siamo in tema di dettagli il meglio per me è l'uniforme dello staff con un rosso vivo che ti risveglia i sensi. Un buona struttura in cui i grandi della moda dovrebbero farci una visita 😉
Service5.0
Location5.0
Response from the owner3 weeks ago

Dear Aldo, What a lovely review a review, thank you so much. It means so much when our customers pick out the finer details such as the uniforms and our sustainable water source. We really hope to see you again so that we can show you even more of El Fenn, perhaps dinner and a stay next time?

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Dave Cia month ago on Google
1/5
(Translated by Google) We would have liked to have lunch here, we ordered a burger and a cesar salad, after more than an hour nothing had arrived, the cesars arrive but they keep it on the counter for 20 minutes making the chicken cool …
(Translated by Google) We would have liked to have lunch here, we ordered a burger and a cesar salad, after more than an hour nothing had arrived, the cesars arrive but they keep it on the counter for 20 minutes making the chicken cool waiting for the burger that never arrives. They serve the salad saying that after 5 minutes the burger would come but nothing. We eat the salad and ask for the bill. Too bad, from such a place I would have expected a lot more. What a disappointment.
(Original)
Avremmo voluto pranzare qui, abbiamo ordinato un burger ed una cesar salad, dopo più di un ora non era arrivato niente, arriva le cesar ma la tengono sul bancone 20 minuti facendo raffreddare il pollo aspettando il burger che non arriva mai. Servono la salad dicendo che dopo 5 minuti sarebbe arrivato il burger ma niente. Mangiamo la salad e chiediamo il conto. Peccato, da un posto del genere mi sarei aspettato molto di più. Che delusione.
Trip typeVacation
Response from the owner3 weeks ago

Dear Dave, We are incredibly sorry for the poor level of service that you experienced whilst with us. If you are still in Marrkech we would love to be able to make it up to you and wondered whether you could get in touch with us to book you in for lunch.

Please contact manager@el-fenn.com

Thank you and we hope to hear from you so that we can treat you to a true El Fenn lunch experience.

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Esther Schmidt2 months ago on Google
3/5
(Translated by Google) We spent about 1 week vacation here 4 years ago.
The location is perfect, as it is almost in the middle of the city, but is still well hidden and quite quiet. …
(Translated by Google) We spent about 1 week vacation here 4 years ago.
The location is perfect, as it is almost in the middle of the city, but is still well hidden and quite quiet.
The riad operator was very friendly.
The 3-bed room was clean and nicely furnished.
The roof terrace over the city including the pool was terrific.
Maybe culturally related, but it took some getting used to that we constantly had to beg for more at breakfast because the portions were kept very small.
What we found very worrying was that one morning when we wanted to leave the riad for an excursion, we were locked in, no one from the staff was present and no one could be reached by phone for at least 2 hours.
All windows are barred.
On the one hand irresponsible for security reasons (fire, panic, emergency etc.).
On the other hand, someone really has to be there somewhere or reachable quickly.
That is grossly negligent and in retrospect we are glad that nothing happened.
(Original)
Wir haben hier vor 4 Jahren ca. 1 Woche Urlaub verbracht.
Der Standort ist perfekt, da quasi mitten in der Stadt, aber dennoch gut versteckt und recht ruhig.
Die Riadbetreiberin war sehr freundlich.
Das 3-er Zimmer war sauber und schön eingerichtet.
Die Dachterrasse über der Stadt samt Pool war grandios.
Vielleicht kulturell bedingt, aber gewöhnungsbedürftig war, dass wir beim Frühstück ständig um Nachschub betteln mussten, da die Portionen sehr gering gehalten wurden.
Was wir sehr bedenklich fanden, war, dass wir eines Morgens, als wir das Riad zu einem Ausflug verlassen wollten, eingeschlossen waren, niemand vom Personal anwesend und auch telefonisch mindestens 2h niemand erreichbar.
Alle Fenster sind vergittert.
Zum einen unverantwortlich aus Sicherheitsgründen ( Feuer, Panik, Notfall etc.).
Zum anderen muss wirklich irgendwo jemand da sein oder schnell erreichbar.
Das ist grob fahrlässig und im Nachhinein sind wir froh, dass nichts passiert ist.
Trip typeVacation · Friends
Rooms5.0
Service1.0
Location5.0
Response from the ownera month ago

Hello, thanks so much for taking the time to write a detailed review. I see you visited us 4 years ago, a lot has changed during that time. We have somebody available 24 hours and whilst there is strict security you will never be locked in. We have a wide variety of breakfast options and in our experience with pastries, fruit, yoghurt, juices, and plenty of cooked options it is rare that people feel there isn't enough food. If that was your experience 4 years ago I can only apologise and urge you to visit us again so that we can delight you with every aspect of our hotel.

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marije hartemana month ago on Google
5/5
(Translated by Google) Lovely wine & cocktails and food. We ate lunch in the bar area because the restaurant was full. Everything very beautiful. Went back in the evening for a drink. But the cocktails could no longer be ordered. …
(Translated by Google) Lovely wine & cocktails and food. We ate lunch in the bar area because the restaurant was full. Everything very beautiful. Went back in the evening for a drink. But the cocktails could no longer be ordered.
(Original)
Heerlijke wijn & cocktails en eten. Wij aten lunch in het bargedeelte omdat het restaurant vol zat. Alles erg mooi. 'S Avonds terug gegaan voor een drankje. Maar de cocktails konden niet meer besteld worden.
Service5.0
Location5.0
Response from the owner3 weeks ago

Dear Marije, Thanks so much for your review. Delighted that you enjoyed lunch with us. Sorry that the bar was closing when you returned in the evening but hope there will be a next time so that you can experience more from the cocktail list.

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Benjamin Fittelaere2 months ago on Google
2/5
(Translated by Google) Superb rooftop bar and restaurant. On the other hand, the prices are excessive and the menu card very limited.
Also when paying the bill, the server did not pay attention. He dropped a ticket …
(Translated by Google) Superb rooftop bar and restaurant. On the other hand, the prices are excessive and the menu card very limited.
Also when paying the bill, the server did not pay attention. He dropped a ticket on the ground and therefore came to ask us for the supplement. Despite him having all 3 specified that we had paid the amount, he did not want to believe us. Fortunately, his colleague found our ticket on the ground.
(Original)
Superbe bar et restaurant au rooftop. En revanche les prix sont excessifs et la carte des menus très limitée.
De plus au moment de payer l'addition, le serveur n'a pas fait attention. Il a laisser tomber un billet au sol et est donc venu nous redemander le complément. Malgré lui avoir tous les 3 précisé que nous avions bien payer le montant, il n'a pas voulu nous croire. Heureusement que son collègue a retrouvé notre billet au sol.
Trip typeVacation
Service2.0
Location4.0
Response from the owner2 months ago

Thank you for your feedback.

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Elisa Barresi4 weeks ago on Google
1/5
(Translated by Google) HAVE ONLY USED ONLY THE TERRACE FOR AN APERITIF ...
Beautiful location, nothing to say ... Like the friendliness of the staff. But get a cocktail served with moldy fruit and a welcome plate with a CHEWING-GUM …
(Translated by Google) HAVE ONLY USED ONLY THE TERRACE FOR AN APERITIF ...
Beautiful location, nothing to say ... Like the friendliness of the staff. But get a cocktail served with moldy fruit and a welcome plate with a CHEWING-GUM !!!! ... It means carelessness and filth. They apologized for what happened, but the chewing gum said it all.
(Original)
ABBIANO SOLO USUFRUITO SOLO DELLA TERRAZZA PER UN APERITIVO...
Location bellissima, nulla da dire... Come la cordialità del personale. Ma ricevere un coktail servito con frutta ammuffita e un piatto di accoglienza con una CHEWING-GUM MASTICATA!!!! ... Vuol dire non curanza e sporcizia. Si sono scusati per l'accaduto, ma la chewing-gum ha detto tutto.
Trip typeVacation
Service5.0
Location4.0
Response from the owner3 weeks ago

Dear Elisa, We are so sorry to hear of your experience at the rooftop bar. It is clearly a big mistake on our part for which we are incredibly sorry. We would very much like to make it up to you and hope that you will visit us again so that we can provide you with the service levels and experience that truly represent El Fenn.

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Hervé Boucher3 weeks ago on Google
3/5
(Translated by Google) Superb RoofTop but extremely complicated to eat there... We say yes, we bring you the menu, then once installed for the aperitif, we tell you that it is no longer possible... Big disappointment for this lack seriously …
(Translated by Google) Superb RoofTop but extremely complicated to eat there... We say yes, we bring you the menu, then once installed for the aperitif, we tell you that it is no longer possible... Big disappointment for this lack seriously
(Original)
RoofTop superbe mais extrêmement compliqué d'y manger... On vous dit oui, on vous apporte la carte, puis une fois installé pour l'apéritif, on vous annonce que ce n'est plus possible... Grosse déception pour ce manque de sérieux
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Théa Caron4 months ago on Google
5/5
(Translated by Google) Best cocktails I've ever had!
The setting is incredible, seen on the Atlas, the staff is very caring. Many people try to come to the rooftop so it is best not to come too late …
(Translated by Google) Best cocktails I've ever had!
The setting is incredible, seen on the Atlas, the staff is very caring. Many people try to come to the rooftop so it is best not to come too late
Cocktails with alcohol are 16€ but they are worth their price
(Original)
Les meilleurs cocktails que j’ai bu boire !
Le cadre est incroyable, vu sur l’Atlas, le personnel est au petit soin. Beaucoup de monde tente de venir au rooftop donc il est préférable de ne pas venir trop tard
Les cocktails avec alcool sont à 16€ mais ils valent leur prix
Response from the owner4 months ago

(Translated by Google) Thank you very much, we're glad you enjoyed cocktails with us, hope to see you again.

(Original)

Merci beaucoup, nous sommes ravis que vous ayez apprécié les cocktails avec nous, j'espère vous revoir.

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Giacomo Sartinia month ago on Google
5/5
(Translated by Google) It happened in two distinct moments. Lunch and aperitif. Both satisfactory.
Honest value for money. Nice service, well-kept and high-level location. …
(Translated by Google) It happened in two distinct moments. Lunch and aperitif. Both satisfactory.
Honest value for money. Nice service, well-kept and high-level location. Recommended
(Original)
Capitato in due distinti momenti. Pranzo e aperitivo. Entrambi soddisfacenti.
Rapporto Qualità prezzo onesto. Bel servizio, location curata e di livello. Consigliato
Response from the owner3 weeks ago

Dear Giacomo, Thanks so much for your review, delighted that you had fun on the rooftop. Next time you must stay for dinner.

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K R2 months ago on Google
5/5
(Translated by Google) Attentive service. Great ambiance. Very nice roof terrace. Seefood Tajine (daily recommendation) excellent. The justified criticism of a main course (lamb) was accepted without further discussion and the dish was then …
(Translated by Google) Attentive service. Great ambiance. Very nice roof terrace. Seefood Tajine (daily recommendation) excellent. The justified criticism of a main course (lamb) was accepted without further discussion and the dish was then not charged. That's how it should be, we will definitely be back!
(Original)
Aufmerksamer Service. Tolles Ambiente. Sehr schöne Dachterrasse. Seefood Tajine (Tagesempfehlung) exzellent. Die berechtigte Kritik an einem Hauptgericht (Lamm) wurde ohne weitere Diskussion akzeptiert und das Gericht dann auch nicht berechnet. So sollte es sein, wir werden auf jeden Fall wiederkommen!
Response from the ownera month ago

Hello, Thanks so much for taking the time to review and we are sorry that the lamb tagine didn't meet your expectations. Glad that we were able to make amends and you had a great time on the roof terrace. We look forward to welcoming you again.

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LEO SINGLARD2 months ago on Google
2/5
(Translated by Google) Very beautiful setting, tasteful decor and rooftop with a breathtaking view of the koutoubia.
We went there for a first course dinner at 7:30 p.m., however we very quickly …
(Translated by Google) Very beautiful setting, tasteful decor and rooftop with a breathtaking view of the koutoubia.
We went there for a first course dinner at 7:30 p.m., however we very quickly felt the pressure from the waiter/manager to order.
Barely the cards in hand he came twice to ask us if we had chosen while we were still hesitating on the cocktails.
In the end after making them understand that we wanted to take the time, the manager let us go and a pleasant waiter took over.
The food was good and the desserts were well done.
The bill was still high for an establishment of this kind.
In short, a good address in Marrakech but far from being essential in view of other comparable establishments
(Original)
Très beau cadre, déco de goût et rooftop avec une vue imprenable sur la koutoubia.
Nous nous y sommes rendu pour un dîner au premier service de 19h30, cependant nous avons très vite senti la pression du serveur/manager pour commander.
A peine les cartes en main il est venu à 2 reprises nous demander si nous avions choisi alors que nous hésitions encore sur les cocktails.
Au final après leur avoir fait comprendre que nous voulions prendre le temps, le manager nous a lâché et un serveur agréable a pris le relais.
Les plats étaient bons et les desserts bien travaillés.
L’addition était tout de même élevée pour un établissement de la sorte.
En bref une bonne adresse de Marrakech mais loin d’être incontournable au vu des autres établissements comparables
Response from the owner2 months ago

We are so pleased you enjoyed the restaurant and the view. Some customers like to have lots of attention, others like to relax and take their time without interruption, so I am sorry if you felt that we didn't get it quite right for you. Hope to see you again.

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Francisco F.4 months ago on Google
2/5
(Translated by Google) I only went up to the rooftop bar and the location of the place and decoration are excellent. …
(Translated by Google) I only went up to the rooftop bar and the location of the place and decoration are excellent.
On the other hand, the prices are very high for the service received and the atmosphere. I had to claim an order twice and they had to rectify the account 3 times because they wanted to charge us much more. Finally they kept part of the change (I don't know if it was also by mistake or not).
Finally, we had a couple next to us who, as they ordered many drinks ($$$), allowed them to make as much noise as possible and annoy the rest of the customers with impertinent comments.
(Original)
Subí solo al rooftop bar y la ubicación del sitio y decoración son excelentes.
Por otro lado, los precios son muy elevados para el servicio recibido y el ambiente. Tuve que reclamar hasta en dos ocasiones un pedido y tuvieron que rectificar la cuenta 3 veces porque querían cobrarnos mucho más. Finalmente se quedaron con parte del cambio (no sé si también por error o no).
Por último, nos tocó una pareja al lado que como pidieron muchas bebidas($$$), les permitieron armar todo el escándalo posible y molestar al resto de clientes con comentarios impertinentes.
Trip typeVacation · Couple
Service2.0
Location5.0
Response from the owner3 months ago

I'm so sorry that your time at El Fenn wasn't too your satisfaction. Our service is such an important part of your experience and hope that you will come back again so that we can show you a better time.

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Eve BESSETTE5 months ago on Google
2/5
(Translated by Google) The setting is beautiful BUT
We had reserved a table for 9:30 p.m. and we had to ask 3x from 3 different people to get our table. …
(Translated by Google) The setting is beautiful BUT
We had reserved a table for 9:30 p.m. and we had to ask 3x from 3 different people to get our table.
At the time of the addition our 2 cards were not working in their "unauthorized debit" machine while we paid all day in different places with (the server making us understand that the pbm came from our cards and not from his machine of course) While my spouse leaves to draw the amount of money for our meal from the nearest ATM, the waiter cashes in the table next door and casually points out to me that it is not his machine that is not working but ours. bank cards saying "See?! »
Very pleasant start to the evening, but this "incident" of course resolved because we paid for our meal in cash was extremely unpleasant and the server's remark was completely inappropriate.
I do not recommend
(Original)
Le cadre est magnifique MAIS
Nous avions réservé une table pour 21h30 et nous avons dû demander 3x à 3 personnes différentes pour avoir notre table.
Au moment de l’addition nos 2 cartes ne fonctionnaient pas dans leur machine « débit non autorisé » alors que nous avons payé toute la journée dans des endroits différents avec (le serveur nous faisant comprendre que le pbm venaient de nos cartes et pas de sa machine bien sûr) Pendant que mon conjoint part tiré la somme du pour notre repas au distributeur le plus proche, le serveur encaisse la table d’a côté et me fait desinvoltement remarquer que ce n’est pas sa machine qui ne fonctionne pas mais nos cartes bancaires en me disant « vous voyez ?! »
Début de soirée très agréable donc mais cet « incident » bien évidement réglé car nous avons réglé notre repas en cash était extrêmement désagréable et la remarque du serveur tout à fait inapproprié.
Je ne recommande pas
Trip typeVacation · Couple
Service1.0
Location5.0
Response from the owner5 months ago

Hello, Thank you so much for taking the time to review us. I am so sorry that you experienced problems with paying. We certainly handled that in the wrong way and can only apologise for that. We hope that this won't put you off coming to see us again.

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Victor Weill2 weeks ago on Google
4/5
(Translated by Google) We had a drink and tapas on the rooftop and had a great time. The price is expensive, which is not surprising for the setting, but the service is fast and attentive, and the small tacos were very good as an …
(Translated by Google) We had a drink and tapas on the rooftop and had a great time. The price is expensive, which is not surprising for the setting, but the service is fast and attentive, and the small tacos were very good as an accompaniment
(Original)
Nous avons pris un verre et des tapas sur le rooftop et avons passé un agréable moment. Le prix est cher, ce qui n'est pas étonnant pour le cadre, mais le service est rapide et attentionné, et les petits tacos étaient très bons en accompagnement
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Fernando Salles2 months ago on Google
5/5
(Translated by Google) The place is super cool, the service is very good, the food is very well made, well presented, and the price is the same as others of the same level. …
(Translated by Google) The place is super cool, the service is very good, the food is very well made, well presented, and the price is the same as others of the same level.
(Original)
O lugar é super cool, o atendimento é muito bom, a comida é muito bem feita, bem apresentada, e o preço é igual a outros do mesmo nível.
Response from the ownera month ago

Dear Fernando,

Thanks so much for taking the time to review El Fenn. We are delighted to hear that you loved the time that you spent with us and would love to see you again.

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ELİF UÇMAKa week ago on Google
5/5
(Translated by Google) Everything was perfect. Incredible environment. Friendly employees. We love it!! Also, many thanks to Mr. Fethullah who works at the roof bar 💙 …
(Translated by Google) Everything was perfect. Incredible environment. Friendly employees. We love it!! Also, many thanks to Mr. Fethullah who works at the roof bar 💙
(Original)
Her şey mükemmeldi. İnanılmaz bir ortam. Güler yüzlü çalışanlar. Bayıldık!! Bir de roof bar’da çalışan Fethullah bey’e çok teşekkürler 💙
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Brigitte Acker2 months ago on Google
5/5
(Translated by Google) An incredible rooftop, class and elegance of this place.
An excellent mojito in front of a view of the koutoubia in the evening....everything is perfect..this riad is one of the most beautiful in the medina. …
(Translated by Google) An incredible rooftop, class and elegance of this place.
An excellent mojito in front of a view of the koutoubia in the evening....everything is perfect..this riad is one of the most beautiful in the medina.
(Original)
Un rooftop incroyable,classe et élégance de ce lieu.
Un mojito excellent devant une vue de la koutoubia en soirée....tout est parfait..ce riad est un des plus beaux de la médina.
Service5.0
Location5.0
Response from the owner2 months ago

So glad you enjoyed both the mojito and the view. We hope you will come to visit us again.

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Alvaro Almeida2 months ago on Google
5/5
(Translated by Google) Amazing. Good and beautiful rooms, swimming pools, ideal for families...couples...a Spectacular bar..great food..all very friendly. …
(Translated by Google) Amazing. Good and beautiful rooms, swimming pools, ideal for families...couples...a Spectacular bar..great food..all very friendly.
(Original)
Espetacular. Bons quartos e bonitos, piscinas, ideal para família...casais...um bar Espetacular..comida ótima.. todos muito simpáticos.
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Thanks so much for your lovely review. It means so much to know that you loved everything about the hotel. We hope to see you again.

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Teresa De Cossioa week ago on Google
2/5
(Translated by Google) Disastrous behavior of waiters and food on the terrace. Apart from taking 2 clock hours to bring a lousy meal. Unfriendly and unprofessional. Zero bad food that was. A niece felt terrible. …
(Translated by Google) Disastrous behavior of waiters and food on the terrace. Apart from taking 2 clock hours to bring a lousy meal. Unfriendly and unprofessional. Zero bad food that was. A niece felt terrible.
(Original)
Desastroso comportamiento de camareros y comida en la terraza. Aparte de tardar 2 horas de reloj en traer una malísima comida.Antipaticos y poco profesionales. Cero comida de mala que estaba. A una sobrina le sentó fatal.
Service1.0
Location2.0
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Karin Cousijn4 weeks ago on Google
5/5
(Translated by Google) We ate and experienced very romantic and fairytale like there. Nice view. …
(Translated by Google) We ate and experienced very romantic and fairytale like there. Nice view.
(Original)
We hebben daar heel romantische en sprookjes achige gegeten en beleefd. Mooi uitzicht.
Trip typeVacation · Friends
Service5.0
Location5.0
Response from the owner3 weeks ago

Dear Karin, We are so pleased that you had a lovely time at the rooftop restaurant. And thank you for sharing your pictures. We hope to see you again soon.

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ALESSANDRA FABIa week ago on Google
5/5
(Translated by Google) Not to be missed. All wonderful from the concept store to the terrace with bar, restaurant and swimming pools …
(Translated by Google) Not to be missed. All wonderful from the concept store to the terrace with bar, restaurant and swimming pools
(Original)
Da non perdere. Tutto meraviglioso dal concept store alla terrazza con bar, ristorante e piscine
Service5.0
Location5.0
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C B5 months ago on Google
4/5
(Translated by Google) Nice rooftop bar with nice cocktails, if you move to the restaurant afterwards they have nice wine and good food. The scallops were good, but grilled just a little too long. Other food was also very tasty! …
(Translated by Google) Nice rooftop bar with nice cocktails, if you move to the restaurant afterwards they have nice wine and good food. The scallops were good, but grilled just a little too long. Other food was also very tasty!
(Original)
Leuke rooftop bar met lekkere cocktails, als je daarna naar het restaurant verplaatst hebben ze lekkere wijn en goed eten. De coquilles waren goed, maar net wat te lang gegrild. Andere eten was ook erg lekker!
Response from the owner5 months ago

Hello, thanks for taking the time to review. glad you enjoyed the bar and restaurant.

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VIRGINIE PICCOLO4 months ago on Google
2/5
(Translated by Google) Following a recommendation and reviews on Google, we booked a table for 2 via our Riad…. And the bad surprise a refusal at the foot of the stairs by a so-called reservation not taken and especially a privatization at …
(Translated by Google) Following a recommendation and reviews on Google, we booked a table for 2 via our Riad…. And the bad surprise a refusal at the foot of the stairs by a so-called reservation not taken and especially a privatization at the bar… we are extremely disappointed with the lack of professionalism on the part of the reception and especially leaving people outside. A stone's throw away, I recommend the KABANA... or there the reception will find a solution for you and without reservation. They are overbooked and they found us a table near the bar and then made us spend a last good evening in a very nice place.
El Fen should take a step back on its notoriety via the networks
(Original)
Suite à une recommandation et les avis sur Google nous avons fait réserver une table pour 2 via notre Riad…. Et la mauvaise surprise un refus au pied de l’escalier par une soit disant réservation pas prise et surtout une privatisation au bar… nous sommes extrêmement déçus du manque de professionnalisme de la par de l’accueil et surtout laisser les gens dehors. À deux pas je recommande le KABANA … ou là l’accueil vous trouve une solution et sans réservation . Ils sont over booked et ils nous ont trouvé une table près du bar pour ensuite nous faire passé une dernier bonne soirée dans un très bel endroit .
El Fen devrait prendre plus de recul sur sa notoriété via les réseaux
Rooms1.0
Service1.0
Location1.0
Response from the owner4 months ago

Dear Virginie,

Thanks very much for getting in touch. We appreciate your time in letting us know about your experience which we take very seriously. We wanted to look into the events and understand what happened in more depth. It is our understanding that you arrived at 6:30pm and you were greeted by our host Noureddine. At this time the bar was full of guests and a group of 39 had just checked in. As we want everyone to be able to sit and enjoy the experience we limit capacity on the roof terrace.

You did say that the Riad where you were staying had already made a booking for you. However, we never take bookings for the bar, it is always an open door policy until we reach capactiy and Riad MK know our policy well and we explained this to you on the evening. We have subsequently spoken to Riad (MK) to double check and they have said they know the bar policy and they didn't make a booking.

Noureddine asked if you were happy to wait 20 to 30 minutes but understandably you wanted to move on. We are sorry we were unable to host you for drinks, we understand your frustration but we always are clear that customer experience is very important to us and so we do limit numbers in busy times on the roof terrace. We hope you will come back again when you are next in town.

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sanaa lahlou4 months ago on Google
3/5
(Translated by Google) I was only for a drink at the roof top, the view is nice but the prices are excessively expensive compared to other places. …
(Translated by Google) I was only for a drink at the roof top, the view is nice but the prices are excessively expensive compared to other places.
(Original)
J'ai été uniquement pour boire un verre au roof top, la vue est sympa mais les prix sont excessivement chers par rapport à d'autres endroits.
Response from the owner3 months ago

We are glad you enjoyed the view.

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Mouad Ait Daoud2 months ago on Google
5/5
(Translated by Google) Beautiful setting and caring staff in the immediate vicinity of the square
Only negative point identical menu for more than 5 years but everything is good …
(Translated by Google) Beautiful setting and caring staff in the immediate vicinity of the square
Only negative point identical menu for more than 5 years but everything is good and fresh
(Original)
Beau cadre et personnel aux petits soins à proximité immédiate de la place
Seul point négatif menu identique depuis plus de 5ans mais tout est bon et frais
Response from the owner2 months ago

Hello, thanks for your review. Our dinner menu changes with the seasons and was most recently updated (entirely new) in the spring. If you are using the bar menu, there are El Fenn classics on there that will always remain as we know how much our customers love them. I hope you found there to be something that you loved.

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Jennifer Berti2 weeks ago on Google
5/5
(Translated by Google) Beautiful terrace to have an aperitif and admire the sunset. …
(Translated by Google) Beautiful terrace to have an aperitif and admire the sunset.
(Original)
Terrazza bellissima per fare aperitivo ed ammirare il tramonto.
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Souad Boukhriss9 months ago on Google
5/5
(Translated by Google) The Roof Top is magnificent to enjoy a beautiful sunset. For an aperitif with friends or family, with a very pleasant gentleman, who spoke to us in English, but also polite expressions in French and Arabic. He took …
(Translated by Google) The Roof Top is magnificent to enjoy a beautiful sunset. For an aperitif with friends or family, with a very pleasant gentleman, who spoke to us in English, but also polite expressions in French and Arabic. He took great care and absolutely wanted all his customers to be happy and satisfied. He even offered black burnouses at the end of the day to chilly customers. On the other hand, the prices of alcoholic drinks or soft drinks are quite expensive. Very pleasant atmosphere, impeccable service from the waiters. Downstairs the gallery is very well stocked.
(Original)
Le Roof Top est magnifique pour apprécier un beau coucher de soleil. Pour un apéritif entre amis ou en famille, avec un monsieur très agréable, qui nous a parlé en anglais, mais aussi des formules de politesse en français et en arabe. Il a été aux petits soins et tenait absolument à ce que tous ses clients soient contents et satisfaits. Il a même offert des burnous noirs en fin de journée à des clients frileux. Par contre les prix des boissons alcoolisées ou softs sont assez chères. Cadre très agréable service impeccable des serveurs. En bas la galerie est très bien achalandée.
Response from the owner8 months ago

Thank you so much for taking the time to review El Fenn and for posting your photographs. We are delighted you had a great time on the rooftop and hope you will come again.

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chloé Senah11 months ago on Google
2/5
(Translated by Google) The place is very pretty. However, we waited more than 20 minutes for a simple mint tea while customers who arrived after us were served quickly. …
(Translated by Google) The place is very pretty. However, we waited more than 20 minutes for a simple mint tea while customers who arrived after us were served quickly.
Besides, it was a bit cold (November). The staff offered plaids to customers who arrived after us but completely ignored us on the subject.
Disappointed we left the place without tasting our order (never served).
We didn't have a good time
(Original)
Le lieu est très joli. Cependant nous avons attendu plus de 20 minutes un simple thé à la menthe tandis que des clients arrivés après nous ont été servis rapidement.
Par ailleurs il faisait un peu froid (mois de novembre). Le personnel a proposé des plaids à des clients arrivés après nous mais nous a complètement ignoré sur le sujet.
Déçus nous avons quitté les lieux sans goûter notre commande (jamais servie).
Nous n’avons pas passé un bon moment
Trip typeCouple
Service1.0
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ENNOUHI MOHAMMED2 months ago on Google
5/5
(Translated by Google) A breathtaking view of the Koutoubia from the rooftop. Good table and professional welcome. …
(Translated by Google) A breathtaking view of the Koutoubia from the rooftop. Good table and professional welcome.
(Original)
Une vue imprenable sur la Koutoubia depuis le rooftop. Bonne table et accueil professionnel.
Trip typeVacation
Service5.0
Location5.0
Response from the ownera month ago

Thank you so much for taking the time to review us and so pleased you enjoyed your time with us on the roof terrace.

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Marie-Christine Ramanantsoa7 months ago on Google
3/5
(Translated by Google) A very nice hotel with a magnificent rooftop. However, I would not recommend eating there but rather drinking tea or having an aperitif. The food was not on par with other restaurants/rooftops (Especially at these …
(Translated by Google) A very nice hotel with a magnificent rooftop. However, I would not recommend eating there but rather drinking tea or having an aperitif. The food was not on par with other restaurants/rooftops (Especially at these very touristy prices). Also, there was a very limited choice for vegetarians and we took mocktails which were extremely sour so impossible to drink. It is a beautiful place for the view and the interior design but the food and drinks were not up to the standard we expected.
(Original)
Un très bel hotel avec un magnifique rooftop. Cependant, je ne conseillerais pas d’y manger mais plutôt d’y boire un thé ou prendre l’apéro. La nourriture n’était pas au niveau d’autres restaurants/rooftops (Surtout à ces prix très touristiques). De plus, il y avait un choix très limité pour les végétariens et nous avons pris des mocktails qui étaient extrêmement acides donc impossible à boire. C’est un magnifique endroit pour la vue et le design d’intérieur mais la nourriture et les boissons n’étaient pas au standing que nous attendions.
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Negro Tercio terol;a week ago on Google
4/5
(Translated by Google) We went to have some beers, the manager and the performances to take his hat off, expensive for what it is but it's worth having a few beers. …
(Translated by Google) We went to have some beers, the manager and the performances to take his hat off, expensive for what it is but it's worth having a few beers.
(Original)
Fuimos a tomar unas cerverzas, el encargado y las actuaciones para quitarse el sombrero, caro para lo q es pero merece la pena echar unas cervezas.
Trip typeVacation · Couple
Location5.0
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Elise C6 months ago on Google
4/5
(Translated by Google) Absolutely amazing riad. Sublime decoration combining tradition and modernity. (I would have brought everything home 😁)
Spacious and perfect rooms! …
(Translated by Google) Absolutely amazing riad. Sublime decoration combining tradition and modernity. (I would have brought everything home 😁)
Spacious and perfect rooms!
Little bonus for the slippers offered in the rooms 😍
Do not forget that it is a Riad in the city center so quite noisy but plugs are provided!
Beware of the baggage carts in front of the hotel who want to transport your luggage just in front of the sidewalk for money, they are not employees of the fenn…
The kitchen and reception are perfect.
Only downsides: the only swimming pool in the sun is the one on the rooftop and accessible to all, even outside residents, and it is small… so I could not swim there during my stay because it was monopolized…
A word of advice: book your table at the restaurant as soon as possible for lunch or dinner, otherwise it’s the bar (not great for eating) or nothing at all…
(Original)
Riad absolument incroyable. Décoration sublime mêlant tradition et modernité. (J’aurais bien tout ramené chez moi 😁)
Chambres spacieuses et parfaites !
Petit bonus pour les babouches offertes en chambres 😍
Ne pas oublier que c’est un Riad en centre ville donc assez bruyant mais des bouchons sont fournis !
Attention aux charrettes bagagistes devant l’hôtel qui veulent transporter vos bagages juste en face du trottoir moyennant des sous ils ne sont pas employés del fenn…
La cuisine et l’accueil sont parfaits.
Seuls bémols: la seule piscine au soleil est celle du rooftop et accessible à tous même hors résidents et elle est petite… je n’ai donc pas pu m’y baigner lors de mon séjour car monopolisée…
Un conseil: réserver dès que possible votre table au restaurant pour déjeuner ou dîner sinon c’est le bar (pas top pour manger) ou rien du tout…
Trip typeCouple
Rooms5.0
Service4.0
Location5.0
Response from the owner5 months ago

Thank you for taking the time to write a lengthy review and we are very appreciative of your comments. We have taken the decision to close the pool area to non-residents during busy times so that are hotel residents always have a space ready for them and we now also implement booking priorty in the restaurant for guests. We hope that you will visit again, we'd love to see you.

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Ker'Eau'Zen GaZoil4 months ago on Google
5/5
(Translated by Google) Great place! We ate there and it was really good! Beautiful decor and store! In short! To do ! …
(Translated by Google) Great place! We ate there and it was really good! Beautiful decor and store! In short! To do !
(Original)
Super endroit! Nous y avons manger et c’était vraiment bon! Déco magnifique et magasin ! Bref! À faire !
Response from the owner4 months ago

(Translated by Google) Thank you very much for your kind review. Your photos are superb. I hope to see you again soon.

(Original)

Merci beaucoup pour votre aimable critique. Vos photos sont superbes. J'espère te revoir bientôt.

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Thierry LUCETa week ago on Google
5/5
(Translated by Google) A very nice place to have a drink on the roof...
(Original) …
(Translated by Google) A very nice place to have a drink on the roof...
(Original)
Un endroit très sympa pour boire un verre sur le toit...
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Attilia Giosi5 months ago on Google
4/5
(Translated by Google) We only had lunch at this Riad so I cannot comment on the service. But the rooftop restaurant is top !! …
(Translated by Google) We only had lunch at this Riad so I cannot comment on the service. But the rooftop restaurant is top !!
(Original)
Abbiamo solo pranzato in questo Riad quindi non posso dare giudizi sul servizio. Ma il ristorante sul roof è top!!
Trip typeVacation · Couple
Response from the owner4 months ago

Thank you so much Attilia, we hope you will come again.

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Pedro Mourao6 months ago on Google
5/5
(Translated by Google) Good interior presentation and a rooftop overlooking the city of Marrakech. For the meal, there were some chicken and beef tacos, they were great accompanied by some unusual beers in this area. …
(Translated by Google) Good interior presentation and a rooftop overlooking the city of Marrakech. For the meal, there were some chicken and beef tacos, they were great accompanied by some unusual beers in this area.
(Original)
Boa apresentação interior e um rooftop com vista para a cidade de Marrakech. Para a refeição foram uns tacos de frango e de carne estavam ótimos acompanhados com umas involgares cervejas por esta zona
Response from the owner6 months ago

(Translated by Google) Thank you for visiting us, we hope you will come back again to learn more about the hotel.

(Original)

Obrigado por nos visitar, esperamos que você volte novamente para conhecer mais do hotel.

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Hoda Fabriano2 months ago on Google
5/5
(Translated by Google) We didn't stay at the host but just terrace for a drink. Just great! …
(Translated by Google) We didn't stay at the host but just terrace for a drink. Just great!
(Original)
Nous n'avons pas séjourné à l'hôte mais juste terrasse pour prendre un verre. Juste top !
Trip typeVacation · Family
Service5.0
Location5.0
Response from the ownera month ago

Please come again, next time you must stay. Thank you for your kind review.

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Basma Stitoua year ago on Google
1/5
(Translated by Google) Tested today
So the setting is beautiful nothing to say ..
the cuisine is refined but the prices European. …
(Translated by Google) Tested today
So the setting is beautiful nothing to say ..
the cuisine is refined but the prices European.
On the other hand, the service is poor but really very poor .. we made reservations at 7 p.m. for dinner .. at no time were we told about a second service, yet I asked the question by phone before booking ..
As soon as we were served the meal, they came to see us every 2 seconds, 3 servers at the same time to get rid of us and ask us every 2 seconds if we had finished .. after an hour of our arrival. . we are clearly told there is a service at 9 p.m. and we must hurry to finish eating knowing that there are no tables around us in a hurry.
in short 1200dh to be harassed to eat his dinner in less than 1h30
And if not, if you are a foreigner you will be well served and if you are not too Moroccan ... I would have known I would have given you my French passport ...
(Original)
Testé aujourd’hui
Alors le cadre est beau rien à dire..
la cuisine est raffinée mais les prix à l’européen.
Par contre le service est nul mais vraiment très nul .. on a réservé a 19h pour dîner.. a aucun moment on nous a parlé d’un deuxième service pourtant j’ai posé la question par téléphone avant de réserver..
Des qu’on nous a servi le repas, on venait nous voir toutes les 2 secondes, 3 serveurs en même temps pour nous débarrasser et nous demander toutes les 2 secondes si on avait fini.. au bout d’une heure de notre arrivée.. on nous dit clairement y a un service a 21h et faut se dépêcher pour finir de manger sachant qu’il n’ont pressé aucune table autour de nous..
bref 1200dh pour se faire harceler pour manger son dîner en moins d’1h30
Et sinon si vous êtes étranger vous serez bien servi et si vous êtes marocain pas trop.. j’aurais su je vous aurais donné mon passeport français…
Trip typeVacation
Service1.0
Response from the ownera year ago

(Translated by Google) Dear Basma, We are very sad to read your review. We never want our customers to feel rushed and would never treat guests differently whether they live locally or from overseas. our hotel manager who would like to welcome you personally.

(Original)

Chère Basma, Nous sommes très tristes de lire votre avis. Nous ne voulons jamais que nos clients se sentent pressés et ne traiterions jamais les invités différemment, qu’ils vivent localement ou de l’étranger.Nous vous invitons à revenir nous rendre visite, s’il vous plaît faites-vous connaître à Karim, notre directeur de l’hôtel qui aimerait vous accueillir personnellement.

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Nabou Fall4 months ago on Google
5/5
(Translated by Google) A very good table with Moroccan fusion cuisine and a superb concept store on the ground floor. Marrakech is back …
(Translated by Google) A very good table with Moroccan fusion cuisine and a superb concept store on the ground floor. Marrakech is back
(Original)
Une très bonne table avec une cuisine Marocaine fusion et un superbe concept store au Rdc .Marrakech is back
Response from the owner3 months ago

Yes, indeed Marrakech is at it's vibrant best right now. Thanks for stopping by to see us.

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Camille Le Mera year ago on Google
5/5
(Translated by Google) Superb experience at Riad El Fenn!
The place is magnificent. The rooftop is very pleasant and accessible to hotel guests and visitors. However, the Riad has other more "private" areas for hotel …
(Translated by Google) Superb experience at Riad El Fenn!
The place is magnificent. The rooftop is very pleasant and accessible to hotel guests and visitors. However, the Riad has other more "private" areas for hotel guests only. Ideal place to relax, wake up in absolute calm despite the fact that it is located in the heart of the medina. When it comes to staff, the service is also 5 *!
(Original)
Superbe expérience au Riad El Fenn !
Le lieu est magnifique. Le rooftop est très agréable et accessible aux clients de l’hôtel et aux visiteurs. Le Riad dispose toutefois d’autres espaces plus « privés » pour les clients de l’hôtel uniquement. Lieu idéal pour se ressourcer, se réveiller dans le calme absolu malgré le fait qu’il soit situé en plein cœur de la médina. Quand au personnel, le service est également 5* !
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
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Arnaud DANG-DANGa year ago on Google
4/5
(Translated by Google) Absolutely magnificent traditional setting, breathtaking view of the Koutoubia. Very good dishes, especially the wolf.
Service smiling but slow, very slow. …
(Translated by Google) Absolutely magnificent traditional setting, breathtaking view of the Koutoubia. Very good dishes, especially the wolf.
Service smiling but slow, very slow.
Cocktails at 160DH. Dishes between 100 and 200 approximately.
(Original)
Cadre traditionnel absolument magnifique, vue imprenable sur la Koutoubia. Plats très bons, notamment le loup.
Service souriant mais lent, très lent.
Cocktails à 160DH. Plats entre 100 et 200 environ.
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Paulo Cardoso4 months ago on Google
5/5
(Translated by Google) Unbelievable. Superb. Magnificent. Extraordinary. Beauty. Cleaning. Sympathy. Quality. Everything that is expected is understated. …
(Translated by Google) Unbelievable. Superb. Magnificent. Extraordinary. Beauty. Cleaning. Sympathy. Quality. Everything that is expected is understated.
(Original)
Inacreditável. Soberbo. Magnífico. Extraordinário. Beleza. Limpeza. Simpatia. Qualidade. Tudo o que se espera é subejamente ultrapassado.
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

(Translated by Google) Thank you very much for your kind words. Please come and see us again.

(Original)

Muito obrigado pelas suas amáveis ​​palavras. Por favor, venha nos ver novamente.

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alex M4 months ago on Google
5/5
(Translated by Google) Nice rooftop, beautiful view, nice decor, a nice moment of relaxation …
(Translated by Google) Nice rooftop, beautiful view, nice decor, a nice moment of relaxation
(Original)
Joli rooftop, belle vue , déco sympathique, un joli moment de détente
Service5.0
Location5.0
Response from the owner3 months ago

Hope that you can come and visit us again for more relaxation in a busy city.

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HAKIM LAHLOUa year ago on Google
2/5
(Translated by Google) As the rooftop is pretty, the prices are daunting.
The waiter was amazed to see me order tea.
To offer a Moroccan tea at 95dhs (9 €) (because I do not live at the hotel), it …
(Translated by Google) As the rooftop is pretty, the prices are daunting.
The waiter was amazed to see me order tea.
To offer a Moroccan tea at 95dhs (9 €) (because I do not live at the hotel), it is quite simply out of the ordinary, out of all logic, how much even the tea is symbolically accompanied by 4 Moroccan cakes.
Marrakech is full of addresses where you can be very pleasantly installed, beautifully well served without having to pay such an exorbitant price (4 to 5 times more expensive than the majority of prices offered by the majority of rooftops).
Of course, I refrain from posting photos
(Original)
Autant le rooftop est joli, autant les prix sont décourageants.
Le serveur était étonné de me voir commander un thé.
Proposer à 95dhs (9€) un thé marocain, (parce que je ne réside pas à l'hôtel), c'est tout simplement hors normes, hors toute logique, combien même le thé est symboliquement accompagné de 4 gâteaux marocains.
Marrakech regorge d'adresses où l'on peut être très agréablement installé, magnifiquement bien servi sans avoir à payer un prix aussi exhorbitant (4 à 5 fois plus chers que la majorité des prix proposés par la majorité des rooftop).
Bien entendu, je m'abstiens de publier des photos
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Alex Lowen5 months ago on Google
4/5
(Translated by Google) I went up to the terrace alone and it has spectacular views, very good service in general. But the prices are quite high. …
(Translated by Google) I went up to the terrace alone and it has spectacular views, very good service in general. But the prices are quite high.
(Original)
Subí solo a la terraza y tiene unas vistas espectaculares, la atención muy buena en general. Pero los precios bastante elevados.
Trip typeVacation · Friends
Service5.0
Location5.0
Response from the owner4 months ago

Thanks for stopping by and taking the time to send us a review. Hope you had a great time in Marrakech.

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Youcef Semmar10 months ago on Google
5/5
(Translated by Google) The setting is very beautiful nothing to say.
The rooftop is just wow with the view over the medina. …
(Translated by Google) The setting is very beautiful nothing to say.
The rooftop is just wow with the view over the medina.
The staff was very caring. I highly recommend.
(Original)
La cadre est très beau rien à dire.
Le rooftop est juste wow avec la vu sur la médina.
Le personnel était au petit soin. Je recommande vivement.
Response from the owner8 months ago

Thanks so much for your review. So glad you got to experience the views on the rooftop.

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ILHAM elkarti11 months ago on Google
1/5
(Translated by Google) Swindle!! The best of the experience ... the guy at the entrance who watches over your car! The mojito, the poor monkey that is in the jamaa lafna square makes it better and the beer is good because they already bring …
(Translated by Google) Swindle!! The best of the experience ... the guy at the entrance who watches over your car! The mojito, the poor monkey that is in the jamaa lafna square makes it better and the beer is good because they already bring it bottled and the best price let's not talk I suppose you will pay a lot for the views and the environment but otherwise 👎🏾👎🏾 . I will not come back
(Original)
Estafa!! Lo mejor de la experiencia... el chico de la entrada que te vigila el coche ! El mojito , lo hace mejor el pobre mono que está en la plaza jamaa lafna y la cerveza es buena porque ya la traen embotellada y del precio mejor no hablemos supongo que pagarás mucho por las vistas y el entorno pero por lo demás 👎🏾👎🏾 . No volveré
Trip typeCouple
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Akram Ski5 months ago on Google
3/5
(Translated by Google) Crazy prices, you can also stay in a better hotel for less than this one …
(Translated by Google) Crazy prices, you can also stay in a better hotel for less than this one
(Original)
Gekke prijzen, kan je ook in een beter hotel verblijven voor minder dan deze
Rooms5.0
Service4.0
Location5.0
Response from the owner4 months ago

I'm sorry that you feel this way. We pride ourselves on service, attention to detail and the ultimate customer experience, we hope you had a great time in Marrakech.

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Dominique Valiton3 months ago on Google
5/5
(Translated by Google) The umbrellas should be a little bigger at the pool...
(Original) …
(Translated by Google) The umbrellas should be a little bigger at the pool...
(Original)
Les parasols mériteraient d être un peu plus grand à la piscine...
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Thank you for your feedback, that is really useful to know and we will take that into our next planning meeting for the pool area.

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eva varelaa month ago on Google
4/5
(Translated by Google) Beautiful place. Good food and nice music
(Original) …
(Translated by Google) Beautiful place. Good food and nice music
(Original)
Precioso lugar. Comida buena y música agradable
Service4.0
Response from the owner3 weeks ago

Thank you Eva, so pleased you enjoyed your time with us.

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Valentina Congedi6 months ago on Google
5/5
(Translated by Google) Beautiful and evocative terrace, good cocktails and excellent dinner, especially the duck! …
(Translated by Google) Beautiful and evocative terrace, good cocktails and excellent dinner, especially the duck!
(Original)
Terrazza bellissima e suggestiva, buoni i cocktail e ottima la cena, soprattutto l’anatra!
Response from the owner6 months ago

(Translated by Google) Thanks for your kind review. Duck is one of our favorite recipes!

(Original)

Grazie per la tua gentile recensione. L'anatra è una delle nostre ricette preferite!

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Daniela Moreno Franco2 years ago on Google
4/5
(Translated by Google) The terrace has normal tables and beds on the edge of which are very comfortable. The bar has modern decor, with jazz in the background. Very good cocktails. The bad thing is that they take a while to serve you the …
(Translated by Google) The terrace has normal tables and beds on the edge of which are very comfortable. The bar has modern decor, with jazz in the background. Very good cocktails. The bad thing is that they take a while to serve you the drinks/food but all with great kindness. The food is Gourmet. The prices are not bad but it is not a cheap option.
(Original)
La terraza tiene mesas normales y camas al borde de que son muy cómodas. El bar tiene una decoración moderna, con jazz de fondo. Los cócteles muy buenos. Lo malo es que tardan un poco en servirte los tragos/comida pero todo con mucha amabilidad. La comida es Gourmet. Los precios no están mal pero no es una opción económica.
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JC Scherr3 years ago on Google
4/5
(Translated by Google) Very good restaurant with a very nice roof terrace. Excellent cocktails. Food at a high level too. What diminishes the overall impression a little is the behavior of the service staff. Sometimes not very friendly / …
(Translated by Google) Very good restaurant with a very nice roof terrace. Excellent cocktails. Food at a high level too. What diminishes the overall impression a little is the behavior of the service staff. Sometimes not very friendly / warm or accommodating (which should be expected with the prices). If you kindly ask for a fresh glass if it is soiled with lipstick from the previous one, a small one should
Sorry be possible ...
(Original)
Sehr gutes Restaurant mit sehr schöner Dachterrasse. Exzellente Cocktails. Essen ebenfalls auf hohem Niveau. Was den Gesamteindruck ein wenig schmälert, ist das Verhalten des Service-Personals. Teilweise nicht sehr freundlich/herzlich bzw zuvorkommend (was bei den Preisen erwartet werden dürfte). Wenn man freundlich nach einem frischen Glas fragt, wenn dies mit Lippenstift vom Vorgänger verschmutzt ist, sollte eine kleine
Entschuldigung möglich sein...
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João Malato Correia2 years ago on Google
4/5
(Translated by Google) The decor is fantastic as are the different spaces. The service is good, except in the restaurant with some mistakes, no butter knife and no spoon for coffee, and after you ask, just one for two people, it's not …
(Translated by Google) The decor is fantastic as are the different spaces. The service is good, except in the restaurant with some mistakes, no butter knife and no spoon for coffee, and after you ask, just one for two people, it's not normal to levels.
(Original)
La decoration est fantastique bien comme les différents espaces. Le service c'est bien, sauf dans le restaurant avec quelques fautes, pas de couteau à beurre et pas de cuillère pour le café, et après que l'on demande, vien une seul pour deux personnes, c'est pas normal à ce niveaux.
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Edyta Brzecka3 months ago on Google
5/5
(Translated by Google) Terrace and restaurant 10/10. Beautifully!
(Original) …
(Translated by Google) Terrace and restaurant 10/10. Beautifully!
(Original)
Taras i restauracja 10/10. Pięknie!
Trip typeVacation
Response from the owner3 months ago

Thank you

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Sarah E3 years ago on Google
1/5
(Translated by Google) Unpleasant welcome not at all on the level of a Riad which considers itself "5 stars". Consider training your staff to respect both locals and strangers. Very bad experience! …
(Translated by Google) Unpleasant welcome not at all on the level of a Riad which considers itself "5 stars". Consider training your staff to respect both locals and strangers. Very bad experience!
After consulting the beautiful photos of the place on the internet, we went there for lunch.
Arrived at the reception of the Riad, they call the waiter to come and accompany us. It was almost shocking to see that it was 2 Moroccans (and not foreigners)!!!
He asks us the following question: Do you have an idea about the menu and the prices??
We said yes but we got the message!
He insists and stops us at the entrance of the Riad in front of the table of the day's menu where the price is well displayed (question of indirectly showing us the price).
Then he continued to climb the stairs to the restaurant telling us that: payment here is only by card, no cash!
The waiter made sure that we were able to pay before driving us to the restaurant as if we didn't seem to be able to afford a meal at this establishment!
Frankly racism, disrespect and above all shame for such establishments.
(Original)
Accueil désagréable pas du tout du niveau d’un Riad qui se considère « 5 étoiles ». Pensez à former votre personnel au respect des locaux comme des étrangers. Très mauvaise expérience !
Après avoir consulté les belles photos de l’endroit sur internet, On y est allés pour déjeuner.
Arrivés à la réception du Riad, ils appellent le serveur pour venir nous accompagner. Il était limite choquer de voir qu’il s’agissait de 2 marocains (et non pas des étrangers)!!!
Il nous pose la question suivante : Est ce que vous avez une idée sur le menu et les tarifs ??
Nous avons dit oui mais nous avons bien compris le message !
Il insiste et nous arrête à l’entrée du Riad devant le tableau du menu du jour où le tarif est bien affiché (question de nous montrer indirectement le tarif).
Puis il a continué à monter les escaliers vers le restaurant en nous disant que : le paiement ici se fait seulement par carte pas de cash !
Le serveur s’assurait bien qu’on était bien capables de payer avant de nous conduire au restaurant comme si on avait pas l’air de pouvoir s’offrir un repas chez cet établissement !
Franchement racisme, irrespect et surtout la honte pour des établissements pareils.
Trip typeVacation
Service1.0
Location2.0
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Sander van Kesteren2 years ago on Google
1/5
(Translated by Google) Made a booking via booking.com, which was free to cancel. May booked for October 2020. Eventually unfortunately have to cancel well in advance, but location refuses to deposit deposit a 950 euros. They are really …
(Translated by Google) Made a booking via booking.com, which was free to cancel. May booked for October 2020. Eventually unfortunately have to cancel well in advance, but location refuses to deposit deposit a 950 euros. They are really crooks and do not respond. I certainly never go here.
(Original)
Via booking.com een booking gedaan, welke gratis was te annuleren. Mei geboekt voor Oktober 2020. Uiteindelijk helaas moeten annuleren, ruim van te voren, maar locatie weigert deposit a 950 euro terug te storten. Het zijn echt boeven en reageren niet. Hier ga ik zeker nooit naar toe.
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Christoph Dietrich3 years ago on Google
1/5
(Translated by Google) Outrageous! Went there twice to have a drink at the bar on the terrace. The first time it said it was closed as there was a wedding today, we were supposed to come the next day between 7pm and 8pm. No sooner said than …
(Translated by Google) Outrageous! Went there twice to have a drink at the bar on the terrace. The first time it said it was closed as there was a wedding today, we were supposed to come the next day between 7pm and 8pm. No sooner said than done, there the next day at 7 p.m. sharp.
The lady didn't let us in as the terrace would be closed due to expected rain. It was of course the best weather and bright sunshine.
An absolute no-go behavior for a 5-star hotel under international management. Here it is sorted very individually who is allowed in, but you don't have the courage to be open and clean. to communicate with the guest. Then it's not possible.
(Original)
Unverschämt! Zwei mal vor Ort gewesen um ein Drink an der Bar auf Terrasse zu trinken. Beim ersten Mal hies es es wäre geschlossen, da heute eine Hochzeit wäre, wir sollen am nächsten Tag zwischen 19:00 und 20:00 Uhr kommen. Gesagt getan, am nächsten Tag um Punkt 19:00 Uhr da.
Die Dame lies uns nicht rein, da die Terrasse wegen erwartetem Regen geschlossen wäre. Es war natürlich bestes Wetter und strahlender Sonnenschein.
Für ein 5-Sterne-Hotel unter internationaler Führung ein absolutes NoGo-Verhalten. Hier wird wohl sehr individuell sortiert wer rein darf, aber man hat nicht die Courage offen und sauber ggü. dem Gast zu kommunizieren. Dann eben nicht.
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Norbert Reining3 years ago on Google
4/5
(Translated by Google) Have bought some spices here. These are of higher quality than those on the spice market. The advice was very friendly and comprehensive, the mint tea very delicious and the atmosphere very pleasant. The consultant …
(Translated by Google) Have bought some spices here. These are of higher quality than those on the spice market. The advice was very friendly and comprehensive, the mint tea very delicious and the atmosphere very pleasant. The consultant spoke German. The assortment is extensive. It is worth a visit without tourguide. The prices are ok after doing something. We will buy there again.
(Original)
Haben hier einige Gewürze gekauft. Diese sind von höherer Qualität als die auf dem Gewürzmarkt erstanden. Die Beratung war sehr freundlich und umfassend, der minztee ausgesprochen lecker und die Atmosphäre ausgesprochen angenehm. Die Beraterin sprach deutsch. Das Sortiment ist umfangreich. Es lohnt sich ein Besuch ohne tourguide. Die Preise sind nach etwas handeln ok. Wir werden dort wieder kaufen.
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emmanuel richez3 years ago on Google
5/5
(Translated by Google) Super frame, great service, a place to miss.
You are just a step away from the set of points of interest of the city.
Start your evening with a point of view on Marrakech more than nice and a great …
(Translated by Google) Super frame, great service, a place to miss.
You are just a step away from the set of points of interest of the city.
Start your evening with a point of view on Marrakech more than nice and a great map.
We extended the evening around a dinner.
You need 50% of the menu to book (necessary!) But no problem.
No cash for the note ... paradox of the place in a country like Morocco.
So do not forget his card.
(Original)
Super cadre, super service, un lieu à pas rater.
Vous êtes à deux pas de l’ensemble de points d’interêt de la ville.
Commencez votre soirée avec un point de vu sur Marrakech plus que sympa et une super carte.
Nous avons prolongé la soirée autour d’un dîner.
Il faut prévoir 50% du menu pour réserver ( nécessaire ! ) mais aucun problème.
Aucun argent liquide pour la note... paradoxe de l’endroit dans un pays comme le Maroc.
Donc il ne faut pas oublier sa carte.
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Quentin BENCHa year ago on Google
4/5
(Translated by Google) Very nice roof top.
The staff do not speak French but English.
Service a bit long. …
(Translated by Google) Very nice roof top.
The staff do not speak French but English.
Service a bit long.
The value for money remains average.
(Original)
Roof top très sympathique.
Le personnel ne parle pas français mais anglais.
Service un peu long.
Le rapport qualité prix reste moyen.
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Ana Rodrigo2 years ago on Google
4/5
(Translated by Google) The terrace is wonderful, and the bar with decoration and clothing store is to remove the hiccups. The prices are tb to remove the hiccups and the service should be much better because it is slow to not be able to, …
(Translated by Google) The terrace is wonderful, and the bar with decoration and clothing store is to remove the hiccups. The prices are tb to remove the hiccups and the service should be much better because it is slow to not be able to, but it is so beautiful ...
(Original)
La terraza es maravillosa, y el bar con tienda de decoración y ropa es de quitar el hipo. Los precios son tb de quitar el hipo y el servicio debería ser muchísimo mejor porque es lento a más no poder, pero es tan bonito...
Trip typeVacation
Service1.0
Location5.0
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Frieda Fastenakels2 years ago on Google
4/5
(Translated by Google) We wanted to see where Madonna celebrated her 60th birthday. El Fenn is larger than most roof terraces but therefore less personal. After 15 minutes, we were still not asked what we were going to consume. Besides 4 …
(Translated by Google) We wanted to see where Madonna celebrated her 60th birthday. El Fenn is larger than most roof terraces but therefore less personal. After 15 minutes, we were still not asked what we were going to consume. Besides 4 American ladies, there was no one! Then we left.
(Original)
We wilden wel eens zien waar Madonna haar 60e verjaardag vierde. El Fenn is groter dan de meeste dakterrassen maar daardoor ook minder persoonlijk. Na 15 minuten werd ons nog steeds niet gevraagd wat we gingen consumeren. Buiten 4 Amerikaanse dames was er ook niemand! We zijn dan maar weggegaan.
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Christophe WAIGNIER4 years ago on Google
5/5
(Translated by Google) authenticity, charm, calm, vintage chic deco. for those who want to unplug and get away from it all. the service is personalized and charming. the rooms have a unique decor with antique objects. near the center. …
(Translated by Google) authenticity, charm, calm, vintage chic deco. for those who want to unplug and get away from it all. the service is personalized and charming. the rooms have a unique decor with antique objects. near the center. Quality cuisine, simple but tasty wine list and excellent cocktails .... hard to beat
(Original)
authenticité, charme , calme , deco vintage chic . pour ceux qui ont envie de débrancher et de se dépayser . le service est personnalisé et charmant . les chambres ont toute une deco unique avec des objets chinés.proche du centre . Cuisine de qualité , carte des vins simple mais de bon goût et d’excellents cocktail .... difficile de trouver mieux
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Agnès Pinairea year ago on Google
5/5
(Translated by Google) Just a marvelous stay in an up-to-date decor at the top of refinement. Extraordinary welcome and just friendly. We are at home in this sublime house. Wishes fulfilled ❤️❤️🙏🏼Thank you for this faultless stay. …
(Translated by Google) Just a marvelous stay in an up-to-date decor at the top of refinement. Extraordinary welcome and just friendly. We are at home in this sublime house. Wishes fulfilled ❤️❤️🙏🏼Thank you for this faultless stay.
(Original)
Séjour juste merveilleux dans un décor actuel et au top du raffinement. Accueil extraordinaire et juste friendly. On est chez soi dans cette sublime maison. Désirs exaucés ❤️❤️🙏🏼Merci pource séjour sans faute.
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
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Peter Grindl4 years ago on Google
1/5
(Translated by Google) We wanted to reserve for 6 people on the terrace for dinner. Unfortunately, this was not possible on site, as the staff told us, since this is only possible by email. Well, no problem, we'll just write an email, which …
(Translated by Google) We wanted to reserve for 6 people on the terrace for dinner. Unfortunately, this was not possible on site, as the staff told us, since this is only possible by email. Well, no problem, we'll just write an email, which we'll take care of on the spot. When we arrived 4 days later for our dinner, our table was unfortunately not available - suddenly we couldn't find the mail anymore and there was nothing we could do about it. The question of whether we could at least have a drink on the terrace was also denied. There was nothing left at the bar in the shop either (closed). It was also not possible to order a table in another restaurant. The staff is friendly but not helpful. All in all very disappointing.
(Original)
Wir wollten für 6 Personen auf der Terasse für Dinner reservieren. Dies war vor Ort leider nicht möglich, wie uns das Personal mitteilte, da dies nur per Mail geht. Gut kein Problem, schreiben wir halt ein Mail-was wir gleich Vorort erledigten. Als wir 4 Tage später zu unserem Abendessen ankamen, war unser Tisch leider nicht verfügbar-Man fand plötzlich das Mail nicht mehr und man kann jetzt auch nichts machen. Die Frage ob wir wenigstens einen Drink auf der Terasse einnehmen können, wurden ebenfalls verneint. An der Bar im Shop gab es auch nichts mehr (closed) Auch das bestellen eines Tisches in einem anderen Restaurant war nicht möglich. Das Personal ist freundlich aber nicht hilfsbereit. Alles im allem sehr Enttäuschend.
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Charline Huber-Brosse3 years ago on Google
3/5
(Translated by Google) More disappointing than the first times two years ago.
Probably a victim of its success: less attentive staff, crowded rooftop at aperitif time, noisy bling bling clientele. …
(Translated by Google) More disappointing than the first times two years ago.
Probably a victim of its success: less attentive staff, crowded rooftop at aperitif time, noisy bling bling clientele.
The place is still just as beautiful though.
(Original)
Plus décevants que les premières fois, il y a deux ans.
Victime de son succès probablement : personnel moins attentif, rooftop bondé à l’heure de l’apéritif, clientèle bling bling bruyante.
L’endroit reste toujours aussi beau cela dit.
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Zineb IDRISSI4 years ago on Google
1/5
(Translated by Google) We went there for a drink, we called the establishment beforehand and they told us to come at 5 p.m. to enjoy the terrace.
5 p.m., we are told in a rather nonchalant and exasperating way that the terrace …
(Translated by Google) We went there for a drink, we called the establishment beforehand and they told us to come at 5 p.m. to enjoy the terrace.
5 p.m., we are told in a rather nonchalant and exasperating way that the terrace is privatized all evening, that we cannot access it and that in any case it only opens at 5:30 p.m.
Then we were asked to manage this misunderstanding ourselves with the person we had on the phone and to convince him to welcome us (oh yes finally this terrace is not privatized at all)!! 😳 Conclusion:
1- lying, unprofessional and dishonest staff
2- lamentable reception and cruel lack of communication between the different departments
3- no apologies or even a sorry smile
To believe that they are only interested in the bloggers and instagrammers that they invite relentlessly to advertise!
The place looks beautiful, but I will never come back! There are plenty of riads like this in Morocco!
The Fenn (which means perfectly sublime) is not fenn at all in my experience ;)
A good hearer
(Original)
On y est allés pour boire un verre, on a appelé l’établissement avant qui nous a dit de venir à 17h pour profiter de la terrasse.
17h, on nous dit de manière assez nonchalante et exaspérante que la terrasse est privatisée toute la soirée, qu’on ne peut pas y accéder et que de toute façon elle n’ouvre qu’à 17h30.
Ensuite on nous a demandé de gérer nous même ce malentendu avec la personne qu’on a eu au téléphone et de le convaincre de nous accueillir (ah oui finalement elle n’est pas du tout privatisée cette terrasse) !! 😳 Conclusion:
1- personnel menteur, pas professionnel, et malhonnête
2- accueil lamentable et manque cruel de communication entre les différents services
3- aucune excuse ni même un sourire navré
A croire qu’ils ne sont intéressés que par les blogueurs et instagrammeurs qu’ils invitent avec acharnement pour faire leur pub !
Le lieu a l’air magnifique certes mais je ne reviendrai jamais ! Des riads comme ça il y en a à la pelle au Maroc !
Le Fenn (qui veut dire parfaitement sublime) n’est pas fenn du tout selon mon expérience ;)
A bon entendeur
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Mikkel Ingrisch3 years ago on Google
4/5
(Translated by Google) Super delicious riat. Right on the outskirts of the medina and five minutes from the big room! The riot is authentic Moroccan and has 3 pools, a good restaurant and then it simply has its own bar too ....! Yes indeed …
(Translated by Google) Super delicious riat. Right on the outskirts of the medina and five minutes from the big room! The riot is authentic Moroccan and has 3 pools, a good restaurant and then it simply has its own bar too ....! Yes indeed with alcohol 😌😜. Prices are reasonable but not cheap. Have been to Morocco many times and this place is at the top of the scale!
(Original)
Super lækkert riat. Lige i udkanten medinaen og fem minutter fra den store plads! Riattet er autentisk marokkansk og har 3 pools, god restaurant og så har den simpelthen også sin egen bar....! Ja faktisk med alkohol 😌😜. Priser er rimelige men ikke billige. Har været mange gange i marocco og det her sted ligger i toppen af skalaen!
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COISCAUD Marie11 months ago on Google
2/5
(Translated by Google) Splendid place that's for sure but lacks authenticity compared to other places! High prices! Welcome in English ... …
(Translated by Google) Splendid place that's for sure but lacks authenticity compared to other places! High prices! Welcome in English ...
(Original)
Endroit splendide c’est sur mais manque d’authenticité par rapport à d’autres endroits ! Tarifs hauts ! Accueil en anglais…
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Charles D2 years ago on Google
1/5
(Translated by Google) Sitting on the terrace for a drink I wait 10 minutes then I decided to get up to ask for the card, always 15 minutes later one to take command. …
(Translated by Google) Sitting on the terrace for a drink I wait 10 minutes then I decided to get up to ask for the card, always 15 minutes later one to take command.
So I made the choice to leave.
There were few customers and many staff yet ...
(Original)
Installé sur la terrasse pour prendre un verre j’attend 10min puis je décide de me lever pour demander la carte , 15 min plus tard toujours personne pour prendre commande.
J’ai donc fait le choix de partir.
Il y avait peu de clients et beaucoup de personnel pourtant...
Trip typeVacation
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hervé Ganem3 years ago on Google
4/5
(Translated by Google) Very pretty terrace facing the koutoubia kitchen which is modern and a bit high priced. No access for the disabled, why are the reception and the cards in English,,,, mystery!! …
(Translated by Google) Very pretty terrace facing the koutoubia kitchen which is modern and a bit high priced. No access for the disabled, why are the reception and the cards in English,,,, mystery!!
(Original)
Très jolie terrasse face à la koutoubia cuisine qui se veut moderne prix un peu élevé. Pas d'accès pour handicapés, pourquoi l'accueil et les cartes sont ils en anglais,,,, mystery!!
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Matthijs Kat4 years ago on Google
5/5
(Translated by Google) A wonderful Riad full of tranquility, delicious food and excellent service. You will not be short of anything. You have to be able to walk well to get to the roof terrace. Recommended! …
(Translated by Google) A wonderful Riad full of tranquility, delicious food and excellent service. You will not be short of anything. You have to be able to walk well to get to the roof terrace. Recommended!
(Original)
Een heerlijk Riad vol rust, zalig eten en een uitstekende bediening. Je komt er aan niets te kort. Je moet goed ter been zijn om op het dakterras te kunnen komen. Aanrader!
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Marc Maroc3 years ago on Google
4/5
(Translated by Google) It's a very nice hotel, with a shop (which is why I went there). There are very great and interesting articles, unfortunately a bit too expensive. It's a great opportunity for anyone who can afford it. I can only …
(Translated by Google) It's a very nice hotel, with a shop (which is why I went there). There are very great and interesting articles, unfortunately a bit too expensive. It's a great opportunity for anyone who can afford it. I can only advise others to keep looking around, there are the same items 40% cheaper elsewhere...
(Original)
Es ist ein sehr schönes Hotel, mit einem Shop (der Grund warm ich dorthin gegangen bin). Es gibt sehr tolle und interessante Artikel, leider etwas zu teuer. Jeder der es sich leisten kann, für den ist es eine tolle Gelegenheit. Andren kann ich nur raten, sich weiter umzusehen, es gibt die gleichen Artikel 40% billiger anderswo...
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Davida year ago on Google
5/5
(Translated by Google) Sublime Hotel and Rooftop. Very caring waiters. Remember to book well in advance! …
(Translated by Google) Sublime Hotel and Rooftop. Very caring waiters. Remember to book well in advance!
(Original)
Hôtel et Rooftop sublime. Serveurs aux petits soins. Pensez à bien réserver à l’avance !
Trip typeVacation
Service5.0
Location5.0
Response from the ownera year ago

(Translated by Google) Thank you David, Come back, we would love to see you!

(Original)

Merci David, Revenez, nous serions ravis de vous voir!

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Feyyaz Bartin7 months ago on Google
3/5
(Translated by Google) A nice boutique hotel in terms of decor and ambiance. You can only pay by credit card. …
(Translated by Google) A nice boutique hotel in terms of decor and ambiance. You can only pay by credit card.
(Original)
Dekor ve ambiyans olarak hoş bir butik otel.Sadece kredi kartı ile ödeme yapabiliyorsunuz
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Femi Baftii3 years ago on Google
5/5
(Translated by Google) Hot Riad El Fenn. Very well executed design. Nice and friendly service with cool red traditional inspired uniforms. Got a warm welcome by a service-minded female hostess. Was shown to the terrace where good alcohol …
(Translated by Google) Hot Riad El Fenn. Very well executed design. Nice and friendly service with cool red traditional inspired uniforms. Got a warm welcome by a service-minded female hostess. Was shown to the terrace where good alcohol free drinks awaited us. Overall super well executed concept and decor. Loved the backyard garden. As well as the cool green lawn on the roof leading out to the mosque tower. Price-wise high, but you pay for what you get. An experience.
(Original)
Heftig Riad El Fenn. Meget bra gjennomført design. Flinke og hyggelige betjening med kule røde tradisjonell inspirerte uniformer. Fikk en varm velkomst av en serviceinnstilt kvinnelig vertinne. Ble vist til terrassen hvor gode alkohol frie drinker ventet oss. Totalt super bra gjennomført konsept og innredning. Elsket hagen i bakgården. Samt den kule grønne gressplenen på taket som leder ut mot moske tårnet. Prismessig høy, men du betaler for det du får. En opplevelse.
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Nath Raf2 years ago on Google
1/5
(Translated by Google) Riad which is said luxury .... However lack of courtesy of the staff which indicates that the director does not accept the payment in cash. Not very polite when you do not fit in their tight codes ... You do not …
(Translated by Google) Riad which is said luxury .... However lack of courtesy of the staff which indicates that the director does not accept the payment in cash. Not very polite when you do not fit in their tight codes ... You do not deserve the place.
(Original)
Riad qui se dit luxe.... Cependant manque de courtoisie du personnel qui indique que le directeur n'accepte pas le paiement en cash. Pas très poli quand on ne rentre pas dans leurs codes étriqués... Vous ne méritez pas les lieux.
Service1.0
Location4.0
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Martin Koenders5 years ago on Google
5/5
(Translated by Google) What a great beautiful Riyadh. Super luxury, benefits and beautiful rooms that all open onto beautiful (full of planting) courtyards. Unfortunately not stayed here but did drink on roof terrace. …
(Translated by Google) What a great beautiful Riyadh. Super luxury, benefits and beautiful rooms that all open onto beautiful (full of planting) courtyards. Unfortunately not stayed here but did drink on roof terrace.
(Original)
Wat een geweldig mooie riaad. Superluxe, weldaad en prachtige kamers die allemaal uitkomen op prachtige (vol met beplanting) binnenplaatsen. Hier helaas niet verbleven maar wel drankje gedaan op dakterras.
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Manuel Zublena2 years ago on Google
3/5
(Translated by Google) I have frequented the restaurant for many years but am quite surprised tonight to note a drop in quality despite the high tariffs (450 dhr the menu and 100 dhr the glass of wine) .The beauty and tranquility of the …
(Translated by Google) I have frequented the restaurant for many years but am quite surprised tonight to note a drop in quality despite the high tariffs (450 dhr the menu and 100 dhr the glass of wine) .The beauty and tranquility of the place is ruined by a service rather rough and a British clientele quite drunk.
(Original)
Je fréquente le restaurant depuis de nombreuses années mais suis assez étonné ce soir de noter une baisse de qualité malgré les tarifs élevés ((450 dhr le menu et 100 dhr le verre de vin). La beauté et quiétude du lieu est gâchée par un service assez approximatif et une clientèles britannique passablement éméchée. Dommage
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Remco de Bree3 years ago on Google
5/5
(Translated by Google) Amazing and what a surprise! Really a great recommendation. Delicious eaten, staff perfect. Higher price range but we knew that in advance. …
(Translated by Google) Amazing and what a surprise! Really a great recommendation. Delicious eaten, staff perfect. Higher price range but we knew that in advance.
(Original)
Waanzinnig en wat een verrassing! Echt een geweldige aanrader. Heerlijk gegeten, personeel perfect. Hogere prijsklasse maar dat wisten we van tevoren.
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Julie Carel8 years ago on Google
4/5
(Translated by Google) The Riad EL Fenn is beautiful, the roof terrace has a breathtaking view with the Atlas in the background and the roofs of the Medinah. I recommend lunch on the terrace, very very nice. …
(Translated by Google) The Riad EL Fenn is beautiful, the roof terrace has a breathtaking view with the Atlas in the background and the roofs of the Medinah. I recommend lunch on the terrace, very very nice.
(Original)
Le Riad EL Fenn est magnifique, la terrasse sur le toit a une vue imprenable avec l'Atlas en fond et les toits de la Medinah. Je recommande le déjeuner sur la terrasse, très très agréable.
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manal baichoua year ago on Google
5/5
(Translated by Google) Great as a rooftop, very nice view of the koutoubia and very good service. I highly recommend !! …
(Translated by Google) Great as a rooftop, very nice view of the koutoubia and very good service. I highly recommend !!
(Original)
Super comme rooftop, très belle vue sur la koutoubia et très bon service. Je recommande vivement !!
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So Zen3 years ago on Google
1/5
(Translated by Google) The place is pretty like many places in the Medina, which totally denotes the anti-commercial side of the director, we only want to leave quickly... the atmosphere does not represent Morocco and Marrakchi hospitality …
(Translated by Google) The place is pretty like many places in the Medina, which totally denotes the anti-commercial side of the director, we only want to leave quickly... the atmosphere does not represent Morocco and Marrakchi hospitality at all.
(Original)
Le lieu est joli comme beaucoup d endroits dans la Medina ce qui denote totalement c est le cote anti commerciale de la directrice on a qu une seule envie repartir vite...l'atmosphere ne represente absolument pas le Maroc et l hospitalite Marrakchi
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jihane lamrania year ago on Google
5/5
(Translated by Google) Excellent rooftop with magnificent view and excellent cocktail …
(Translated by Google) Excellent rooftop with magnificent view and excellent cocktail
(Original)
Excellent rooftop avec vue magnifique et cocktail excellents
Response from the owner11 months ago

Thank you, we are so glad that you had a lovely time on the rooftop.

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Najim elhalfi3 weeks ago on Google
5/5
(Translated by Google) Very nice riad
(Original)
Très joli riad
Rooms5.0
Service5.0
Location5.0
Ilyass ALAMI AFILAL2 years ago on Google
5/5
(Translated by Google) A magical place that gives the real temperature of Marrakech.
Art, design, fashion, decoration ... …
(Translated by Google) A magical place that gives the real temperature of Marrakech.
Art, design, fashion, decoration ...
And still celebrities within its walls 😉
(Original)
Un endroit féerique qui donne la vraie température de Marrakech.
Art, design, fashion, déco...
Et toujours des célébrités dans ses murs 😉
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dem Fatima Zahraa year ago on Google
4/5
(Translated by Google) Beautiful view. Instagrammable corner. Cozy. And correct prices. Swimming pool on the rooftop. …
(Translated by Google) Beautiful view. Instagrammable corner. Cozy. And correct prices. Swimming pool on the rooftop.
(Original)
Belle vue.coin Instagrammable. Cosy. Et prix corrects. Piscine sur le rooftop.
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Maud van Dam5 years ago on Google
5/5
(Translated by Google) You will be pampered from the 1st to the last minute of your stay.
Very good and relaxed atmosphere …
(Translated by Google) You will be pampered from the 1st to the last minute of your stay.
Very good and relaxed atmosphere
Excellent service
Marrakesh at its best!
(Original)
Van de 1ste tot de laatste minuut van je verblijf wordt je in de watten gelegd.
Zeer goede en relaxe sfeer
Uitmuntende service
Marrakesh op zijn best!
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Cl mtda year ago on Google
5/5
(Translated by Google) Great time on the terrace, a bit expensive but it's worth it! Impeccable service …
(Translated by Google) Great time on the terrace, a bit expensive but it's worth it! Impeccable service
(Original)
Super moment en terrasse , un peu cher mais cela vaux le coup! Service impeccable
Trip typeVacation
Service5.0
Location5.0
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Stefan Steiner4 years ago on Google
5/5
(Translated by Google) Like a fairy tale of 1000 and one night, very good staff. Very good Moroccan breakfast. Very good dinner on the roof terrace. …
(Translated by Google) Like a fairy tale of 1000 and one night, very good staff. Very good Moroccan breakfast. Very good dinner on the roof terrace.
(Original)
Wie ein Märchen aus 1000 und einer Nacht, sehr gutes Personal. Sehr gutes Marokkanisches Frühstück. Sehr gutes Abendessen auf der Dachterrasse.
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Kadija Ichou2 months ago on Google
5/5
(Translated by Google) Exceptional! Magnificent and Magical!
(Original) …
(Translated by Google) Exceptional! Magnificent and Magical!
(Original)
Exceptionnelle! Magnifique et Magique!
Response from the ownera month ago

Thanks so much Kadija, we hope to see you again for another magical time at El Fenn.

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Lolo Destrhoys4 years ago on Google
5/5
(Translated by Google) Superb place, chic welcome ... price too. It's worth seeing for its terrace and cocktails …
(Translated by Google) Superb place, chic welcome ... price too. It's worth seeing for its terrace and cocktails
(Original)
Superbe endroit, accueil chic...prix aussi. Ça vaut le détour pour sa terrasse et ses cocktails
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dalila NCa year ago on Google
1/5
(Translated by Google) Very nice site but catering really off topic and disastrous value for money. …
(Translated by Google) Very nice site but catering really off topic and disastrous value for money.
(Original)
Site très sympa mais restauration vraiment hors sujet et rapport qualité/ prix désastreux.
Trip typeVacation · Family
Service2.0
Location3.0
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Marianne3 years ago on Google
1/5
(Translated by Google) Very nice riad, but the service and the staff is not at all at the level of a riad that considers itself a 5-star. A lot of work on "know-how" about the staff. …
(Translated by Google) Very nice riad, but the service and the staff is not at all at the level of a riad that considers itself a 5-star. A lot of work on "know-how" about the staff.
(Original)
Très joli riad, mais le service et le personnel n'est pas du tout au niveau d'un riad qui se considère comme un 5 étoiles. Beaucoup de travail sur le "savoir être" concernant le personnel.
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Prinzessin1 Prinzessin24 years ago on Google
5/5
(Translated by Google) Very nice and cozy! With roof terrace and small pool. Very nice staff! …
(Translated by Google) Very nice and cozy! With roof terrace and small pool. Very nice staff!
(Original)
Sehr schön gemütlich und Lecker! Mit Dachterrasse und kleinem Pool. Sehr nettes Personal!
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Cryss Off2 years ago on Google
4/5
(Translated by Google) Emblematic place of Marrakech it swarms with people animations of the concerts are proposed and this evening it is to make the small restaurant on the place it is terrible I advise you the number 17 …
(Translated by Google) Emblematic place of Marrakech it swarms with people animations of the concerts are proposed and this evening it is to make the small restaurant on the place it is terrible I advise you the number 17
(Original)
Place emblématique de Marrakech ça grouille de monde des animations des concerts sont proposés et le ce soir c'est à faire les petits restaurant sur la place c'est terrible je vous conseille le numéro 17
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med mez3 years ago on Google
3/5
(Translated by Google) The setting is magnificent, the imposed lunch menu is a bit light for the price charged. …
(Translated by Google) The setting is magnificent, the imposed lunch menu is a bit light for the price charged.
(Original)
Le cadre est magnifique, le menu déjeuné imposé est un peu légé pour le prix pratiqué.
Trip typeFamily
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Vicky Nouguiera year ago on Google
5/5
(Translated by Google) Beautiful place and the meal and service was perfect
(Original) …
(Translated by Google) Beautiful place and the meal and service was perfect
(Original)
Magnifique endroit et le repas et le service était parfait
Response from the ownera year ago

(Translated by Google) Thanks a lot

(Original)

Merci beaucoup

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Stéphanie Van Toorn4 months ago on Google
4/5
(Translated by Google) Everything is very very good
(Original)
Tout est très très bien
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Thank you very much.

(Translated by Google) C a riad of art, host range, clean and quiet. Panoramic terrace side by side at Bahia Palace. …
(Translated by Google) C a riad of art, host range, clean and quiet. Panoramic terrace side by side at Bahia Palace.
(Original)
C un riad de l'art,hôte gamme, propre et tranquille. Terrasse panoramique côte a côte au palais Bahia.
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Rym Boutayeb3 years ago on Google
3/5
(Translated by Google) Sublime place mixing avant-gardism and authenticity huge goal disappointment payment by credit card ONLY for a drink in Marrakech ...
pity hence the 3/5 …
(Translated by Google) Sublime place mixing avant-gardism and authenticity huge goal disappointment payment by credit card ONLY for a drink in Marrakech ...
pity hence the 3/5
(Original)
Endroit sublime mêlant avant gardisme et authenticité but énorme déception règlement en carte bancaire UNIQUEMENT pour boire un verre à Marrakech ...
dommage d’où le 3/5
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Fahdiñhoa year ago on Google
5/5
(Translated by Google) Sublime rooftop, panoramic view of all Marrakech and the Koutoubia. …
(Translated by Google) Sublime rooftop, panoramic view of all Marrakech and the Koutoubia.
(Original)
Sublime rooftop, vue panoramique sur tout Marrakech et sur la Koutoubia.
Response from the ownera year ago

(Translated by Google) Thank you!! Come back, we would love to see you.

(Original)

Merci!! Revenez, nous serions ravis de vous voir.

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Avelino Fraga2 years ago on Google
5/5
(Translated by Google) Exceptional. Reception not very friendly, but interior and service, fabulous. Wonderful terraces …
(Translated by Google) Exceptional. Reception not very friendly, but interior and service, fabulous. Wonderful terraces
(Original)
Excepcional. Recepção pouco simpáticos, mas interior e atendimento, fabuloso. Terraços maravilhosos
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Fabrice DOLa year ago on Google
4/5
(Translated by Google) A pleasant place and a magnificent rooftop.
(Original) …
(Translated by Google) A pleasant place and a magnificent rooftop.
(Original)
Un endroit agréable et un magnifique rooftop.
Trip typeVacation
Service4.0
Location4.0
Response from the ownera year ago

Merci beaucoup Fabrice! Thank you also for posting your lovely pictures to google. So glad you enjoyed the rooftop.

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Salehedine Salema year ago on Google
5/5
(Translated by Google) Really a place to visit if we visit Marrakech we visit elfenn it's great to review …
(Translated by Google) Really a place to visit if we visit Marrakech we visit elfenn it's great to review
(Original)
Vraiment un endroit à visiter si on visite Marrakech on visiter elfenn c'est génial a revoir
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Léonie Séguineau3 years ago on Google
5/5
(Translated by Google) Top terrace of Marrakech. Ideal for lovers of beautiful places, art and decoration (and cocktails to die for!!) …
(Translated by Google) Top terrace of Marrakech. Ideal for lovers of beautiful places, art and decoration (and cocktails to die for!!)
(Original)
Top terrasse de Marrakech. Idéal pour les amateurs de beaux endroits, d'art et de déco (et des cocktails à tomber !!)
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Christian G.2 years ago on Google
5/5
(Translated by Google) Best Moroccan cuisine. Great service, impressive ambience. …
(Translated by Google) Best Moroccan cuisine. Great service, impressive ambience.
(Original)
Beste marokkanische Küche. Toller Service, beeindruckendes Ambiente.
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Oussama Benjellouna year ago on Google
5/5
(Translated by Google) Quiet and soothing place, delicious food.
(Original) …
(Translated by Google) Quiet and soothing place, delicious food.
(Original)
Endroit calme et apaisant , des plats délicieux .
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Laura OM5 years ago on Google
5/5
(Translated by Google) Expensive but worth it. It is the ideal hotel if you intend to spend the whole day at the hotel. I recommend it. …
(Translated by Google) Expensive but worth it. It is the ideal hotel if you intend to spend the whole day at the hotel. I recommend it.
(Original)
Costoso pero vale la pena. Es el hotel ideal si pretendes pasar todo el día en el hotel. Lo recomiendo.
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taha boulgzaira year ago on Google
1/5
(Translated by Google) A service below mediocrity despite the beauty of the place, really a disappointment. …
(Translated by Google) A service below mediocrity despite the beauty of the place, really a disappointment.
(Original)
Un service en dessous de la médiocrité malgré la beauté des lieux, vraiment une déception.
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CES Mol2 years ago on Google
5/5
(Translated by Google) The place is beautiful and you eat well
(Original) …
(Translated by Google) The place is beautiful and you eat well
(Original)
Il posto è bellissimo e si mangia benissimo
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aicha adila year ago on Google
1/5
(Translated by Google) Simply no one
Rational and lousy service
Unacceptable Server Behavior …
(Translated by Google) Simply no one
Rational and lousy service
Unacceptable Server Behavior
(Original)
Nul tout simplement
Service rationnel et nul
Comportement des serveurs inacceptable
Trip typeFriends
Service1.0
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Réda Bennani2 years ago on Google
5/5
(Translated by Google) Magnificent riad with a superb terrace on the koutoubia mosque. …
(Translated by Google) Magnificent riad with a superb terrace on the koutoubia mosque.
(Original)
Magnifique riad avec une superbe terrasse sur la mosquée koutoubia.
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Antoine Constantin Caille11 months ago on Google
3/5
(Translated by Google) Nice terrace, mediocre cuisine
(Original) …
(Translated by Google) Nice terrace, mediocre cuisine
(Original)
Belle terrasse, cuisine médiocre
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hicham nadifi3 years ago on Google
5/5
(Translated by Google) I want to work at the riad el fen I have moved to hotelrie in 2009 I have experience …
(Translated by Google) I want to work at the riad el fen I have moved to hotelrie in 2009 I have experience
(Original)
Je veux bien travailler au riad el fen jai déplomie au hotelrie au 2009 jai des experience
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Imane Mokrida year ago on Google
1/5
(Translated by Google) Lousy service, the staff are rude.
(Original) …
(Translated by Google) Lousy service, the staff are rude.
(Original)
Service nul , le personnel est impoli .
Trip typeBusiness
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Christian Rollandin2 years ago on Google
4/5
(Translated by Google) Some products and plants that are not found elsewhere. Many things to see …
(Translated by Google) Some products and plants that are not found elsewhere. Many things to see
(Original)
Quelques produits et plantes que l'on ne trouve pas ailleurs. Beaucoup de choses à voir
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Alexander Gregersen4 years ago on Google
5/5
(Translated by Google) Great hotel, the restaurant is highly recommended, great view 👌🏻 …
(Translated by Google) Great hotel, the restaurant is highly recommended, great view 👌🏻
(Original)
Tolles Hotel, das Restaurant ist sehr zu empfehlen, toller Ausblick 👌🏻
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Jeanluc Fillatre2 years ago on Google
5/5
(Translated by Google) Very good and very nice a high-end presentation nothing to say …
(Translated by Google) Very good and very nice a high-end presentation nothing to say
(Original)
Très bien et très sympathique une présentation haut de gamme rien à dire
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Moustafa idrissi hassania year ago on Google
4/5
(Translated by Google) Good, but service a little long
(Original) …
(Translated by Google) Good, but service a little long
(Original)
Bien , mais service un peu long
Response from the ownera year ago

Thanks for taking the time to write a review, with the extra precautions we are taking during the pandemic, things are taking a little longer but we appreciate your feedback and will work on it.

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Rahqui Fayea month ago on Google
4/5
(Translated by Google) Superb setting
(Original)
Superbe cadre
Response from the owner3 weeks ago

We are delighted to read that you loved our setting, we hope you had a great time.

Edwin Meier5 years ago on Google
4/5
(Translated by Google) ... great location, very nice staff, romantic hotel👍✅
(Original) …
(Translated by Google) ... great location, very nice staff, romantic hotel👍✅
(Original)
... super Lage, sehr nettes Personal, romantisches Hotel👍✅
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Buisson Sebastien3 years ago on Google
5/5
(Translated by Google) Magnificent Riad in the heart of the medina.
Do not miss it …
(Translated by Google) Magnificent Riad in the heart of the medina.
Do not miss it
(Original)
Magnifique Riad au cœur de la médina.
A ne surtout pas manquer
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Cato X02 years ago on Google
4/5
(Translated by Google) Nice location. Not very cheap. Elitist
(Original) …
(Translated by Google) Nice location. Not very cheap. Elitist
(Original)
Schöne location. Nicht ganz günstig. Elitär
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Lucrezia Bondioli3 years ago on Google
1/5
(Translated by Google) Wonderful ryad. Bad and expensive food
(Original) …
(Translated by Google) Wonderful ryad. Bad and expensive food
(Original)
Ryad meraviglioso. Cibo pessimo e caro
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Good city Cars5 years ago on Google
4/5
(Translated by Google) One of the best riads in Marrakech often visited by celebrities …
(Translated by Google) One of the best riads in Marrakech often visited by celebrities
(Original)
Lun des meilleurs des riads a Marrakech visiter souvent par des célébrités
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Samy Michelet3 years ago on Google
5/5
(Translated by Google) Who is it and rare and beautiful who and how beautiful and dear el fenn the top …
(Translated by Google) Who is it and rare and beautiful who and how beautiful and dear el fenn the top
(Original)
Se qui et rare et beau se qui et beau et cher el fenn le top
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Demora Frommann3 years ago on Google
5/5
(Translated by Google) A very nice riad, cozy atmosphere, like one thousand and one night …
(Translated by Google) A very nice riad, cozy atmosphere, like one thousand and one night
(Original)
Ein sehr schönes Riad, gemütliche Atmosphäre, wie aus tausend und einer Nacht
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Ouarda Sarsar3 years ago on Google
5/5
(Translated by Google) I loved. A lot of nostalgia. Perfect
(Original) …
(Translated by Google) I loved. A lot of nostalgia. Perfect
(Original)
J ai adoré. Beaucoup de nostalgie. Perfect
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Peter Langwood5 years ago on Google
5/5
(Translated by Google) big riad nicely decorated with charm and nice staff
(Original) …
(Translated by Google) big riad nicely decorated with charm and nice staff
(Original)
grosses Riad schön gestaltet mit Charme und nettem Personal
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Erica Svennar2 years ago on Google
4/5
(Translated by Google) Visited the terrace- nice environment!
(Original) …
(Translated by Google) Visited the terrace- nice environment!
(Original)
Visited the terass- nice environment!
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M Auxiliaire (Official)2 months ago on Google
5/5
(Translated by Google) Wonderful experience
(Original)
Expérience merveilleuse
Response from the owner2 months ago

Thank you

Shana Khamtache3 years ago on Google
5/5
(Translated by Google) Very nice place to eat and sleep
(Original) …
(Translated by Google) Very nice place to eat and sleep
(Original)
Très bel endroit pour manger et y dormir
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omid khodabakhshi4 years ago on Google
5/5
(Translated by Google) Beautiful and delicious. Good restaurant.
(Original) …
(Translated by Google) Beautiful and delicious. Good restaurant.
(Original)
Flot og lækker. God restaurant.
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Marie claude Vitrat11 months ago on Google
5/5
(Translated by Google) Great !
(Original)
Super !
Youssef Margaoui3 years ago on Google
5/5
(Translated by Google) I confirm the right address 🧐
(Original) …
(Translated by Google) I confirm the right address 🧐
(Original)
Je confirme la bonne adresse 🧐
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Hajar Akidia year ago on Google
1/5
(Translated by Google) Not very polite!
(Original)
Pas très poli !
Trip typeFriends
Service1.0
Location5.0
فادي للكهرباء4 years ago on Google
5/5
(Translated by Google) Riad Omar
(Original)
Riad omar
taha taha2 years ago on Google
1/5
(Translated by Google) Not bad
(Original)
Pas mal
Imane Aouzala year ago on Google
1/5
(Translated by Google) Forbidden to take pictures?
(Original) …
(Translated by Google) Forbidden to take pictures?
(Original)
Interdit de prendre des photos ?
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Janine Wolff2 years ago on Google
5/5
(Translated by Google) Best rooftop terrace in Marrakech
(Original) …
(Translated by Google) Best rooftop terrace in Marrakech
(Original)
Beste Dachterrasse in Marrakesch
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5/5
(Translated by Google) Great location, luxury...
(Original)
Tres bien situé, luxe...
carlinge avian3 years ago on Google
3/5
(Translated by Google) I like
(Original)
J'adore
Karim FENNOUNE6 months ago on Google
3/5
👍
Rooms3.0
Service3.0
Location3.0
Moha Momo4 years ago on Google
4/5
(Translated by Google) More efforts to be done especially the staff
(Original) …
(Translated by Google) More efforts to be done especially the staff
(Original)
Encore des efforts à faire surtout le personnel
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Ninna Destras5 years ago on Google
5/5
(Translated by Google) Beautiful architecture and historical interest
(Original) …
(Translated by Google) Beautiful architecture and historical interest
(Original)
Belle architecture et intérêts historique
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Federica Fini Zarri4 years ago on Google
5/5
(Translated by Google) Magnificent place, magical, wonderful !!!
(Original) …
(Translated by Google) Magnificent place, magical, wonderful !!!
(Original)
Posto magnifico, magico, meraviglioso!!!
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Oumaima Berkaouia year ago on Google
1/5
(Translated by Google) very bad service
(Original)
sérvice très mal
Rooms1.0
Service1.0
Location1.0
Денис Семыкин4 years ago on Google
5/5
ahmad cha year ago on Google
5/5
(Translated by Google) Nice and quiet Riad
(Original)
رياض جميل و هادئ
Sci Beauchamp11 months ago on Google
5/5
(Translated by Google) We love....
(Original)
On adore....
Response from the owner11 months ago

Come again, we'd love to see you again.

abdel ja abd3 years ago on Google
5/5
(Translated by Google) Go up
(Original)
El fenn
Karina Lerustea year ago on Google
5/5
(Translated by Google) Wonderful place
(Original)
Magnifique endroit
Response from the ownera year ago

(Translated by Google) Thanks a lot!

(Original)

Merci beaucoup!

Michel Leytem (ANF)2 years ago on Google
4/5
(Translated by Google) To visit in the evening
(Original)
À visiter le soir
Deutsch Meta6 years ago on Google
5/5
(Translated by Google) Pleasant!
(Original)
Agréable!
STEFANO GRAZI2 years ago on Google
4/5
(Translated by Google) Great RIAD located in Marrakesh
(Original) …
(Translated by Google) Great RIAD located in Marrakesh
(Original)
Ottimo RIAD situato a Marrakesh
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Oussama Bourbaa2 years ago on Google
5/5
(Translated by Google) fairy
(Original)
Féerique
Clara Ferreiraa week ago on Google
5/5
Service5.0
Location3.0
maryam benkhadaj2 years ago on Google
5/5
(Translated by Google) Fabulous..Royal 🤩
(Original)
Fabuleux..Royal 🤩
Onesia Mats4 weeks ago on Google
5/5
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location4.0
Response from the owner3 weeks ago

Thank you, we hope you had a great time.

federica de mattiaa month ago on Google
5/5
Trip typeVacation · Friends
Service5.0
Location5.0
Response from the owner3 weeks ago

Thank you

Claude Justin Credible Desira month ago on Google
5/5
Trip typeVacation · Friends
Service5.0
Location5.0
Response from the owner3 weeks ago

Thank you

Ana Anjos2 years ago on Google
5/5
(Translated by Google) Magnificent
(Original)
Magnifico
Lydia Guéhenneuxa month ago on Google
5/5
Trip typeVacation · Couple
Service5.0
Location5.0
Response from the owner3 weeks ago

Thank you

mira mea year ago on Google
5/5
(Translated by Google) Gorgeous Gorgeous
(Original)
Magnifique magnifique
Mourad Bourhata month ago on Google
5/5
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Thank you Mourad

Steeve Kabore2 months ago on Google
5/5
Rooms4.0
Service4.0
Location4.0
Response from the owner2 months ago

Thank you

mohamed elhoumani2 months ago on Google
5/5
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Thank you

AhMeD Nassraoui2 months ago on Google
4/5
Rooms3.0
Service3.0
Location3.0
Response from the owner2 months ago

Thank you

DAR MARGOT3 years ago on Google
5/5
(Translated by Google) Typical and exotic place.
(Original)
Place typique et exotique.
zakaria kadi4 years ago on Google
4/5
(Translated by Google) Luxury in the middle of the medina
(Original) …
(Translated by Google) Luxury in the middle of the medina
(Original)
Le luxe au milieu de la médina
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Saom Balle4 months ago on Google
5/5
Service5.0
Location5.0
Response from the owner4 months ago

Thanks

Fatima E3 months ago on Google
5/5
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Thank you

Liliana López3 years ago on Google
5/5
(Translated by Google) Excellent
(Original)
Excelente
Jean Balandras4 months ago on Google
4/5
Rooms4.0
Service4.0
Location5.0
Response from the owner4 months ago

Thanks

marouane ouadih4 months ago on Google
5/5
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Thanks

Nura Lau4 months ago on Google
5/5
Trip typeVacation · Family
Service5.0
Location5.0
Response from the owner4 months ago

Thanks

Sophie London4 months ago on Google
5/5
Service5.0
Location5.0
Response from the owner4 months ago

Thanks

Edson Ávila4 months ago on Google
5/5
Service5.0
Location5.0
Response from the owner4 months ago

Great photos, we hope you had a wonderful evening with us.

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Medina

Hammam bath houses and covered spice and textile souks line the maze of cobblestoned lanes in the Medina, which occupies Marrakesh’s original fortified citadel. At night, Jemaa el-Fna square teems with snake charmers, folk dancers, and street food vendors serving all manner of food. Bahia Palace and Le Jardin Secret are 19th-century complexes open to the public, with ornate courtyards, mosaics, and gardens.

Hotel location score

Excellent location overall for sightseeing, recreation, dining, and getting around
4.9 Excellent for proximity to things to do
4.5 Great for proximity to restaurants
5.0 Excellent for proximity to transit
4.5 Great for airport access
Scores are calculated based on data from Google Maps and Google reviews
Derb Moulay Abdullah Ben Hezzian, 2, Marrakesh 40000
1. Jemaa el-Fnaa Square
Rating
4.3
Distance
8 min
3,444 reviews
2. Jardin Majorelle-Yves Saint Laurent Mansion
Garden by artist Jacques Majorelle, with exotic plants, water features & a museum of Berber culture.
Rating
4.4
Distance
9 min
31,697 reviews
3. La Mamounia
Plush quarters, some with private pools, in a luxe hotel offering a spa, dining & an outdoor pool.
Rating
4.6
Distance
14 min
4,874 reviews
4. Koutoubia
This large 12th-century Almohad-style mosque features a plaza with gardens & a fountain.
Rating
4.5
Distance
8 min
11,859 reviews
5. Bahia Palace
Vast, intricately designed palace with 160 rooms, courtyards & 8 acres of gardens.
Rating
4.5
Distance
10 min
6,066 reviews
6. Ibn Youssef School
16th-century college building with prayer hall & courtyards decorated with tiles & carved wood.
Rating
4.3
Distance
12 min
1,552 reviews
7. Saadien's Tombs
Once hidden mausoleum surrounded by gardens, decorated with colorful tiles, marble & stucco.
Rating
4.1
Distance
12 min
7,567 reviews
8. El Badii-Ksibat Nhass Palace
Remains of a 16th-century palace whose garden walls & ornamental orange orchard still stand.
Rating
4.4
Distance
18 min
4,638 reviews
9. Yves Saint Laurent Museum
Cubed, brickwork museum paying homage to Yves Saint Laurent with a café, bookshop & auditorium.
Rating
4.4
Distance
8 min
2,010 reviews
10. Le Jardin Secret
Elegant, ornate 19th-century palace complex with traditional Islamic gardens, plus a shop & cafe.
Rating
4.4
Distance
7 min
1,295 reviews
11. Medina of Marrakesh
Vibrant morning-to-night marketplace with stalls carrying fresh produce, dried goods & trinkets.
Rating
3.9
Distance
8 min
421 reviews
12. Menara Gardens
12th-century botanical garden with a scenic pavilion, artificial lake & mountain views.
Rating
4.1
Distance
13 min
4,401 reviews
13. Dar Si Said
Museum displaying ornate artisanal Moroccan objects, from an 11th-century chest to modern carpets.
Rating
4.3
Distance
16 min
942 reviews
14. House of Photography in Marrakech
Museum of Moroccan photography housing a permanent collection & offering rotating exhibitions.
Rating
4.4
Distance
14 min
1,928 reviews
15. Les Jardins de La Koutoubia
Warmly decorated rooms in an upscale property featuring a spa, 3 restaurants & 2 pools.
Rating
4.5
Distance
5 min
985 reviews
1. Le Tobsil
Restaurant
Rating
4.4
Distance
22 sec
83 reviews
2. Ksar Essaoussan
Moroccan restaurant
Rating
4.6
Distance
49 sec
194 reviews
3. Gastro Mk at Maison
Restaurant
Rating
4.7
Distance
27 sec
33 reviews
4. Fouquet's Marrakech
Restaurant
Rating
4.5
Distance
2 min
40 reviews
5. KABANA ROOFTOP FOOD & COCKTAILS
Restaurant
Rating
4.3
Distance
2 min
1,087 reviews
6. Narwama
Moroccan restaurant
Rating
4
Distance
2 min
333 reviews
7. Ma Maison
Italian restaurant
Rating
4.8
Distance
4 min
148 reviews
8. Cuisine De Terroir
Restaurant
Rating
4.6
Distance
4 min
795 reviews
9. Dar Cherifa
Moroccan restaurant
Rating
4.4
Distance
2 min
984 reviews
10. Cafe Chez Zaza
Restaurant
Rating
4.5
Distance
3 min
566 reviews
From
Marrakesh Menara Airport
Taxi 17 min
Transit 23 min
Koutoubia 6 min
Ph Koutoubia 58 sec
Sidi Mimoun Region 12 min
Jamaa El Fna 5 min
Sidi Mimoun 11 min

About this hotel

Check-in time: 2:00 PM
Check-out time: 12:00 PM

Address & contact information

Derb Moulay Abdullah Ben Hezzian, 2, Marrakesh 40000
05244-41210

Amenities

Popular amenities

  • Pool
  • Spa
  • Breakfastfree
  • Wi-Fifree

Internet

  • Wi-Fifree

Policies & payments

  • Smoke-free property

Services

  • Front desk
  • Full-service laundry

Pools

  • Outdoor pool
  • Hot tub

Wellness

  • Spa

Rooms

  • Air conditioning

Food & drink

  • Restaurant
  • Bar
  • Breakfastfree

Activities

  • Boutique shopping

Children

  • Kid-friendly

Parking & transportation

  • Parking

Pets

  • No pets
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El Fenn Hotel, Restaurant and Rooftop Bar
MAD 3,660Nov 30–Dec 1
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